(BOSTON, MA) May 30, 2018 – Cogito, a leader in real-time emotional intelligence solutions, today announced it will host a public webinar on “Leveraging Emotional Intelligence to Enhance Customer Service.” The webinar is scheduled for Tuesday, June 5, 2018 at 2:00 p.m. ET.

The featured Cogito presenters include Dr. Skyler Place, Chief Behavioral Science Officer, and Naomi Nuta, Sr. Director of Behavioral Science. Dr. Place leads a team of behavioral scientists, analysts and consultants who apply the behavioral science that powers Cogito’s real-time emotional intelligence software for enterprise call centers.

THE WEBINAR:

Leading service organizations are leveraging behavioral science to enhance organizational emotional intelligence and offer better customer service. New technologies are positively augmenting the ability for front line employees to better serve the emotional needs of customers. We’ll discuss how the application of behavioral science is rapidly becoming an integral part of enterprise customer strategies and how companies can begin leveraging technologies to enhance the emotional intelligence of their service operations.

 

This webinar will explore:

  • An overview of emotional intelligence and its applicability in customer service
  • How emotional intelligence can improve employee engagement and customer experience
  • How AI technology is augmenting the emotional intelligence of call center agents
  • Real world case studies of emotional intelligence-infused customer service operations

 

Who should attend:Executives in charge of the following areas:

  • Customer Experience
  • Contact Center Operations
  • Sales/Service Operations
  • Innovation Teams

 

REGISTER HERE: https://register.gotowebinar.com/register/7547969594536529153

When: Tuesday June 5, 2018

Time: 2:00 p.m. ET | 11:00 a.m. PT

Duration: 30 minutes including live Q&A

                                                                                                         

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About Cogito

Cogito enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence and machine learning. Cogito’s software analyzes conversational dynamics to provide live guidance for agents and a real-time measure of customer experience for every call. Cogito is helping the world’s most successful enterprises improve sales results, deliver amazing service, and enhance quality of care. Cogito is a venture-backed software company located in Boston, MA.

 

For more information, visit: www.cogitocorp.com.

 

Follow us on: LinkedIn and Twitter

 

Media Contacts

PAN Communications

Katharine Meyer, 617-502-4312

Cogito@pancomm.com

 

Or

 

Cogito Corporation

Steve Kraus, 617-580-3101

skraus@cogitocorp.com

 

Steve Kraus
Steve Kraus

Steve brings over twenty years of experience in marketing, selling, and delivering customer engagement solutions to the world’s most customer-centric organizations. Prior to joining Cogito, Steve led product marketing for Pegasystems CRM suite of applications, growing the suite from a niche player into a recognized leader for marketing, sales, and service applications. Steve led go-to-market activities for Verint (formerly KANA Software), serving as the General Manager for Verint’s customer experience management applications, and led product marketing and strategy for Chordiant Software’s CRM applications. Earlier in his career, Steve managed consulting teams within Ernst &Young. He has a B.A. in Economics and Accounting from The College of The Holy Cross.