The future of customer experience starts with artificial intelligence and behavioral analytics

1999-2007

Human Dynamics Lab

mit

Researchers at the MIT Human Dynamics Lab proved the presence and power of social signals in human communication, and the ability of machines to detect and interpret them. Cogito was formed in 2007 to bring these findings to market.

2007-2011

Applied R&D and Commercial Testing

darpa

Cogito received funding from DARPA, among other investors, to develop an artificial intelligence platform and behavioral models to interpret human communication and detect psychological states automatically.

2012-2014

Commercialization in Care Management

care-management

Cogito’s technology was deployed within population health and care management programs at premier health and insurance companies. Thousands of interactions were analyzed, generating millions of data points to further enhance the effectiveness of Cogito’s behavioral models.

2015-2016

Commercialization in Customer Experience

customer-experience

Cogito expanded into global enterprise customer service and sales call centers, delivering in-call behavioral guidance to agents and real-time measures of customer perception. Cogito is now helping thousands of agents build better relationships with millions of customers.

Meet Cogito

Meet the experts from different disciplines united through the common goals of producing innovative technology, driving customer success and helping people live more productive lives.

THE COGITO TEAM

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