CUSTOMER SUCCESS MANAGER
Cogito is a fast growing, venture-backed software company located in the heart of Boston.
Here, you will be surrounded by smart, innovative, caring people who are proud of the difference our technology makes.
Cogito’s software helps sales and service professionals project greater empathy and confidence on every phone interaction with customers. We are improving the workplace engagement and performance of phone professionals at leading insurance, financial services and healthcare organizations by 30%+, leading to better employee well-being, lower churn, and more satisfied customers.
As a Customer Success Manager at Cogito, you will be responsible for managing client relationships and projects through strategic account management strategies. You will ensure that all the relevant functional groups within your client’s organization become aware of, and eventually invest in the roll out of Cogito enterprise wide.
You will have an impact on the careers of thousands of our customers’ sales and service professionals and the satisfaction of millions of customers they speak with on a daily basis.
You will work closely with the Customer Success lead, the Training & Enablement team, the Data & Insights team, and the Technical Solutions team to bring the overall Cogito vision to life by leveraging project management discipline, developing client relationships, and managing overall implementation and support tasks. Those who thrive in this role are entrepreneurial, hands-on, and obsessed with customers.
Establish vision for customer success:
Project manage software implementations and contracts, overseeing scope and executing task details such as:
Ensure client satisfaction and end user adoption:
Oversee and manage system configuration and performance; triage and escalate issues.
Master Cogito software and maintain a deep understanding of client use cases.
Envision, plan, and implement programs to improve customer usage & happiness.
Work cross-departmentally to execute on project and company wide initiatives.
Ready to apply? Please email cover letter and resume/CV: email@example.com
Subject: Customer Success Manager
Cogito is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Women, minorities, and veterans are encouraged to apply.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Cogito Corporation (i.e. H1-B visa, F-1 visa/OPT, TN visa or any other non-immigrant status).