Why work at Cogito?

Cogito is a fast growing, venture-backed software company located in the heart of Boston.
Here, you will be surrounded by smart, innovative, caring people who are proud of the difference our technology makes.

Role Description:

Cogito is searching for Production Engineer to join our Production Operations team. The ideal candidate has a mix of customer-facing skills, production support experience, and Systems/IT know-how.

You possess a strong desire to support internal and external customers manage your own destiny by creating tools to automate tasks and improve efficiency. You are an individual where OK is never good enough. You have a drive to make things better, discover root causes, and never stop delivering value to your customers. Conversant with a large variety of subjects, you have the ability to triage and manage a broad range of issues.

You will assist in the implementation of customers and the deployment of software to these environments. You will work closely with Sales and Customer Success teams to address customer concerns in a timely manner. You will create tools and processes to automate repetitive tasks, improve efficiency, and improve the monitoring and metrics of the Cogito service. This role reports to the Director of Production Operations.


  • Delight customers, both internal and external, due to your team meeting deadlines and delivering value.
  • Timely resolution to customer concerns.
  • Willingness to work on a rotating shift basis.
  • Formal experience with SaaS application troubleshooting.
  • Experience with ticket triage and Root Cause Analysis.


  • Bachelor or advanced degree in computer science, information security, information technology, or equivalent.
  • 5+ years in production support or equivalent.


  • Experience in a SaaS environment.
  • Excellent communication and documentation skills.
  • Experience working in company that practices both an Agile and DevOps mentality.
  • Deep understanding of Linux.
  • Experience with Icinga or another monitoring platforms.
  • Understanding of basic network troubleshooting for Application Support purposes.
  • Familiarity with an automated configuration platform. Puppet preferred.
  • Knowledge of scripting languages such as bash and Python. Ruby and Java are a plus.
  • Experience with AWS. Experience with other public or private cloud providers are a plus.


  • Your choice of comprehensive benefits for you and your family’s health, dental, vision, disability, and life insurance.
  • Bi-weekly catered lunch and live product demos.
  • 401(k) retirement plan options
  • Ongoing professional development and cross-training.
  • Vacation time and 11 company holidays (yes, Patriot’s Day is a holiday).
  • Company paid parental leave upon hire.
  • Competitive pay, stock options, and annual bonus eligibility.
  • Casual dress and fun office atmosphere.
  • Pre-tax commuter benefits.
  • Weekly groceries stocked in the kitchen.
  • Office location in the heart of Boston with convenience to the MBTA lines.
  • Work at the cutting edge of Artificial Intelligence and Machine Learning.

Ready to apply? Please email cover letter and resume/CV:

Subject: Production Engineer

Cogito is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Women, minorities, and veterans are encouraged to apply.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Cogito Corporation (i.e. H1-B visa, F-1 visa/OPT, TN visa or any other non-immigrant status).