Cogito performs in-call voice analysis and delivers real-time guidance to agents and unprecedented insight to managers.
Proprietary behavioral models systematically improve rapport on every call. Cogito goes beyond post-call word spotting to analyze speaking patterns and conversational dynamics.
Intuitive alerts create instant awareness of speaking behaviors and customer perception. Agents are guided to speak with more empathy, confidence, professionalism and efficiency, while early signs of customer frustration and intent to purchase help improve service and close deals.
Real-time dashboards enable supervisors to monitor and proactively intervene in live calls. Supervisors are automatically alerted to calls in which a customer is having a poor experience.
Cogito’s analytics provide objective insight into agent speaking behavior and customer experience on every call. Live customer experience scores help identify actionable best practices and trends.
Cogito’s algorithms analyze behavioral patterns to iteratively discover and take action on hidden insights. Predictions are generated to help organizations continuously increase customer engagement and enhance employee performance.
Easy to learn and simple to use. Instantly access call recordings and insights anytime.
Rapidly connect with Telephony, CRM and Business Intelligence systems.
DEPLOYED IN THE CLOUD
Fast to launch,effortless to scale, and always secure.
BETTER WITH TIME
Cogito learns more as you do more – helping your organization perfect communication.