Drive better phone interactions with Artificial Intelligence

Cogito performs in-call voice analysis and delivers real-time guidance to agents and unprecedented insight to managers.

Harness the power of voice

Cogito analyzes phone conversations and provides real-time guidance to help employees better engage and connect with customers.

energy

ENERGY

interruption-alert

INTERRUPTION

empathy

EMPATHY

participation

PARTICIPATION

tone

TONE

speed-alert

PACE

In-call speaking guidance

Intuitive alerts create instant awareness of speaking behaviors and customer perception. Agents are guided to speak with more empathy, confidence, professionalism and efficiency, while early signs of customer frustration and intent to purchase help improve service and close deals.

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Live call monitoring

Real-time dashboards enable supervisors to monitor and proactively intervene in live calls. Supervisors are automatically alerted to calls in which a customer is having a poor experience.

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Quality and experience insights

Cogito’s analytics provide objective insight into agent speaking behavior and customer experience on every call. Live customer experience scores help identify actionable best practices and trends.

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Powerful Prediction

Cogito’s algorithms analyze behavioral patterns to iteratively discover and take action on hidden insights. Predictions are generated to help organizations continuously increase customer engagement and enhance employee performance.

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Built for enterprise

USER FRIENDLY

Easy to learn and simple to use. Instantly access call recordings and insights anytime.

EASY INTEGRATION

Rapidly connect with Telephony, CRM and Business Intelligence systems. 

DEPLOYED IN THE CLOUD

Fast to launch,effortless to scale, and always secure.

BETTER WITH TIME

Cogito learns more as you do more – helping your organization perfect communication.

Contact us today to discuss how
Cogito can help your business

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