Case Studies, e-books, infographics, product brochures & reports

Take in Cogito’s product, technology, and industry knowledge in these must-read downloads.

E-BOOK

The CX Playbook

CASE STUDY

Elevating customer experience with real-time emotional intelligence

CASE STUDY

Improving care management with real-time emotional intelligence

CASE STUDY

Improving care management in short term disability

PRODUCT BROCHURE

Improve Employee Productivity and Customer Loyalty with Cogito

PRODUCT BROCHURE

The Cogito Experience Score

PRODUCT BROCHURE

Cogito Product Brochure

PRESENTATION

Artificial Intelligence Is Shaping The Future Of Customer Experience

INFOGRAPHIC

The Agent Perspective: The Emotional Experience Index

INFOGRAPHIC

6 Tips For Boosting Employee Engagement

INFOGRAPHIC

The Science of Employee Engagement

INFOGRAPHIC

The Service Professional

INFOGRAPHIC

The Science Behind Service

Video Resources

Covering everything from events, product overviews, company details, & employee profiles, our videos are the perfect resources to get to know Cogito better.

PRODUCT OVERVIEW

Cogito Streaming Conversational Guidance

PRODUCT OVERVIEW

Cogito & Salesforce: A More Intelligent Customer Experience

PRESENTATION

STEX 2017 Presentation

INTERVIEW

Donna Peeples On Customer Experience Part 1

INTERVIEW

Donna Peeples On Customer Experience Part 2

INTERVIEW

Donna Peeples On Customer Experience Part 3

INTERVIEW

Donna Peeples On Customer Experience Part 4

See what Cogito can do for your business.

Cogito’s software analyzes voice signals within phone conversations and delivers instant guidance to agents – helping them adjust their speaking style and forge deeper emotional connections with every customer.

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