Great service is better business. Cogito’s emotional intelligence software improves every customer interaction with real-time agent guidance. Streaming behavioral recommendations empower agents to build better customer relationships on every call. Live dashboards provide management with the ability to intervene and assist on challenging calls, and gain insight into agent performance and trends across the entire customer base.
Live emotional intelligence makes every sales call a win by enabling reps to gain instant insight into a prospect’s perception. Cogito empowers reps to increase their efficiency, build deeper emotional connections, close more business, and improve continuously.