Increase member engagement

Cogito analyzes voice signals in phone conversations and empowers managers to build better rapport on every call.

Increase Enrollment

Live alerts help care managers display empathy and build trust with members, boosting enrollment in, and completion of care programs.

Improve Efficiency

In-call speaking guidance ensures care managers improve listening skills and speak concisely, shortening calls and eliminating unnecessary callbacks.

Enhance Performance

Instant automated call quality and customer perception feedback enables managers to proactively address coaching opportunities.

Identify Health Trends

Predictive insights help identify individuals who would most benefit from increased outreach and program participation.

Improve member outcomes, lower costs

27

Increase in Program Completions

15

Increase in Program Enrollments

10

Reduction in Member Callbacks

9

Improvement in Member Satisfaction

Improving care management with real-time emotional intelligence

Learn how Cogito helped a top 5 health insurer increase care management program enrollment rates and reduce member dropout rates through more engaging phone conversations.

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Explore the latest topics in behavioral analytics and emotional intelligence

Improving member engagement in disability insurance

Learn how Cogito helped a top 5 health insurer increase member engagement in care management programs and improve employee return to work time through more engaging and humanized experiences.

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Cogito can help your business

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