The Stevie Awards
Customer Product of the Year
CCW Excellence Award
IDC Innovator
Call center worker accompanied by her team. Smiling customer support operator at work. Young employee working with a headset.

Customer Service Empathy Assessment

 

Interested in benchmarking your customer service empathy output vs your peers?
Cogito is offering a complimentary analysis for contact centers with 500 or more agents.

Get Your Assessment

Real-time conversational guidance

Cogito detects human signals and provides live behavioral guidance to improve the quality of every interaction.

Superior Service

Display empathy and enhance efficiency.

Smarter Sales

Build better rapport and win more.

Better Care

Engage members and improve outcomes.

Artificial intelligence powered by behavioral science

Grounded in proven scientific theory and validated through millions of real-world data points, Cogito’s technology is helping create happier, healthier, more productive people and enhancing customer service.

ABOUT COGITO

In the press

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Cogito for the call center

The world’s only application that guides agent speaking behavior for better customer service and automatically measures customer experience on every call.

EXPLORE THE PRODUCT

Organizations working with Cogito

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