Customer Service Empathy Assessment
Interested in benchmarking your customer service empathy output vs your peers?
Cogito is offering a complimentary analysis for contact centers with 500 or more agents.
Real-time conversational guidance
Cogito detects human signals and provides live behavioral guidance to improve the quality of every interaction.
Superior Service
Display empathy and enhance efficiency.
Smarter Sales
Build better rapport and win more.
Better Care
Engage members and improve outcomes.
Artificial intelligence powered by behavioral science
Grounded in proven scientific theory and validated through millions of real-world data points, Cogito’s technology is helping create happier, healthier, more productive people and enhancing customer service.
Cogito for the call center
The world’s only application that guides agent speaking behavior for better customer service and automatically measures customer experience on every call.
Featured Resources
The ROI of Empathy
Featured / E-Book
How Humana Pharmacy Leverages AI to Enhance Member Experience
Featured / On-Demand Webinar
Driving Enhanced CX in the Rise of Remote Work
Featured / On-Demand WebinarOrganizations working with Cogito
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