In-Call Speaking Guidance
Cogito’s human-aware artificial intelligence connects to your telephony and instantly analyzes hundreds of conversational behaviors in real time across all of your calls. Cogito’s software platform delivers real-time conversational and behavioral guidance that empowers agents to project more confidence, competence, and empathy in every customer conversation.
Live Call Monitoring
Contact center supervisors gain access to real-time insights on team performance enabling them to “virtually” walk the floor and real time customer experience scores and trends across 100% of guided calls.
Enterprise clients, including those in healthcare, insurance, financial services and telecommunications, are experiencing up to a 20% increase in customer satisfaction, a 12% reduction in average handle time and a 6% increase in first contact resolution.
Cogito offers pre-built, fully vetted and supported integrations with Amazon Connect,
allowing you and Cogito to support your agents anywhere with functionality deployed in the cloud.
Built for enterprise
Easy to learn and simple to use. Instantly access call recordings and insights anytime.
Rapidly connect with Telephony, CRM and Business Intelligence systems.
DEPLOYED IN THE CLOUD
Fast to launch,effortless to scale, and always secure.
BETTER WITH TIME
Cogito learns more as you do more – helping your organization perfect communication.