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Empathetic Enterprise Blog Post

Welcome to the Empathic Enterprise

January 8, 2021

Today’s enterprises face unforeseen and prolonged disruption to the employee and customer ecosystem. With employee engagement and brand…

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Office Optional Series: Derek Popek

January 6, 2021

Cogito recently announced our plans for a workplace that is truly Office Optional, one where Cogicians are empowered…

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Signal-Based Machine Learning: The Power of Real-time AI

December 8, 2020

Since its inception, Cogito has used signal processing and machine learning techniques to analyze the vocal and behavioral…

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3 Best Practices For Managing Remote Call Center Agents

December 8, 2020

Remote work was once a novel idea in many industries or an occasional work perk. Now, with the…

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Office Optional Series: Kye Taylor

November 2, 2020

Cogito recently announced our plans for a workplace that is truly Office Optional, one where Cogicians are empowered…

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Customer Service Week 2020: The Newfound Value of CX

October 8, 2020

  Like many things this year, Customer Service Week 2020 looks and feels a bit different. There are…

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It’s So Good to Hear Your Voice: The Power of Human Connection

October 7, 2020

We are now in the midst of month six of the COVID-19 pandemic. With each day, our lives…

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Office Optional Series: Lynn Kenning

October 7, 2020

Cogito recently announced our plans for a workplace that is truly Office Optional, one where Cogicians are empowered…

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Emotionally Intelligent Technology and the Impact on Human Performance

September 23, 2020

  This article was first published on CustomerThink on September 21, 2020.    Technology has advanced our day-to-day…

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Office Optional Series: Kristen Bishop

September 15, 2020

Cogito recently announced our plans for a workplace that is truly Office Optional; one where Cogicians are empowered…

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