(BOSTON, MA) March 13, 2018 – Cogito, a leader in real-time emotional intelligence solutions, today announced it will host a public webinar on “Leveraging Artificial Intelligence and Machine Learning for Better Customer Interactions.” The webinar is scheduled to take place on Tuesday, March 27, 2018 at 2:00pm ET.

The featured presenter will be Dr. John Kane, Vice President of Signal Processing and Machine Learning. Dr. Kane leads the research and development of machine learning algorithms to enable real-time processing of audio, speech and other behavioral signals at Cogito.


Artificial Intelligence (AI) and machine learning technologies are rapidly changing the way organizations provide service and are positively augmenting their abilities to better serve the emotional needs of customers. We’ll discuss how these emerging technologies are rapidly becoming an integral part of the customer experience and how companies can begin leveraging these tools for better customer interactions.

This webinar will explore:

  • An overview of AI and machine learning technologies for enhanced customer service
  • Common customer service challenges AI can solve
  • Augmented Intelligence for call center agents to increase productivity and customer satisfaction
  • Real-world case studies of AI-infused customer service operations


Who should attend:

Executives in charge of the following areas:

  • Customer Experience
  • Contact Center Operations
  • Sales/Service Operations
  • Innovation Teams


REGISTER HERE: https://register.gotowebinar.com/register/266578082879619586

When: Tuesday March 27, 2018

Time: 2:00 PM ET | 11:00 AM PT

Duration: 30 minutes including live Q&A


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About Cogito

Cogito enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence and machine learning. Cogito’s software analyzes conversational dynamics to provide live guidance for agents and a real-time measure of customer experience for every call. Cogito is helping the world’s most successful enterprises improve sales results, deliver amazing service, and enhance quality of care. Cogito is a venture-backed software company located in Boston, MA.


For more information, visit: www.cogitocorp.com.

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Media Contacts

PAN Communications
Katharine Meyer, 617-502- 4312
[email protected]
Cogito Corporation
Steve Kraus, 617-580- 3101
[email protected]