The nature of conversations at the call center is radically changing. With the increased usage of digital technology such as chatbots, self-service apps, and IVRs, simple, transactional conversations are disappearing. What’s left are conversations of higher complexity and gravity that require a human touch to retain customer loyalty.
In this Cogito Dialog Datasheet, learn about how Cogito improves the emotional intelligence of phone professionals by providing timely and actionable insights.
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