The global pandemic and social unrest have reshaped our lives, business and the future of everything. And it is during this time of uncertainty and distance that leaders must make room to celebrate achievements and recognize the work being done around us.

At Cogito, our continued growth and forward momentum is a direct result of the dedication and determination of our employees, customers and partners and continues to demonstrate a need for emotional support and real-time guidance at work. As we navigate the impact of and fallout from COVID-19, we’ll likely see an increased need for technology that enhances both the customer and employee experience, as well as an increased need for management to elevates performance remotely. 

Cogito is proud to have been the recipient of a 2020 Stevie Award for Sales & Customer Service, a 2020 CUSTOMER Magazine Product of the Year Award and a 2019 CUSTOMER Magazine Workforce Organization Innovation Award.

Based on insights from millions of calls and advancements in behavioral research, Cogito’s technology uses artificial intelligence to improve call center conversations, augmenting agents’ natural abilities and increasing productivity and customer satisfaction. Our AI is capable of interpreting nearly two-hundred complex verbal and non-verbal behavioral cues – such as volume, intensity, consistency, pitch, tone, pace, vocal tension and vocal effort – to harness the power of voice and empower individuals to become better versions of themselves. Cogito’s recent industry recognitions include: 

 

  • 2020 Stevie Awards for Sales & Customer Service is the world’s top honors for customer service, contact center, business development and sales professionals. Cogito was awarded the Gold Winner for Contact Center Solution. More than 2,600 nominations from organizations in 48 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 180 professionals worldwide on seven specialized judging committees.

 

  • 2020 CUSTOMER Magazine Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products that enable their clients to meet and exceed the expectations of their customers.

 

  • 2019 CUSTOMER Magazine Workforce Organization Innovation Award honors vendors that are using metrics and data-driven analysis to advance the call center, CRM and teleservices industries one solution at a time. The award highlights products that enable their clients to meet and exceed the expectations of their customers.

 

Thank you to our customers, partners and the entire Cogito team! Your expertise, passion and contributions allow us to innovate and bring capabilities to market that drive continued value and success. In this time of rapid change, we are excited to elevate the experience for employees and customers alike. Thank you again and here’s to our collective success!

Steve Kraus
Steve Kraus

Steve brings over twenty years of experience in marketing, selling, and delivering customer engagement solutions to the world’s most customer-centric organizations. Prior to joining Cogito, Steve led product marketing for Pegasystems CRM suite of applications, growing the suite from a niche player into a recognized leader for marketing, sales, and service applications. Steve led go-to-market activities for Verint (formerly KANA Software), serving as the General Manager for Verint’s customer experience management applications, and led product marketing and strategy for Chordiant Software’s CRM applications. Earlier in his career, Steve managed consulting teams within Ernst &Young. He has a B.A. in Economics and Accounting from The College of The Holy Cross.