Cogito Blog

Cogito to Host Webinar on Leveraging Emotional Intelligence to Enhance Customer Service

Steve Kraus

(BOSTON, MA) May 30, 2018 – Cogito, a leader in real-time emotional intelligence solutions, today announced it will host a public webinar on “Leveraging Emotional Intelligence to Enhance Customer Service.” The webinar is scheduled for Tuesday, June 5, 2018 at 2:00 p.m. ET.

The featured Cogito presenters include Dr. Skyler Place, Chief Behavioral Science Officer, and Naomi Nuta, Sr. Director of Behavioral Science. Dr. Place leads a team of behavioral scientists, analysts and consultants who apply the behavioral science that powers Cogito’s real-time emotional intelligence software for enterprise call centers.

THE WEBINAR:

Leading service organizations are leveraging behavioral science to enhance organizational emotional intelligence and offer better customer service. New technologies are positively augmenting the ability for front line employees to better serve the emotional needs of customers. We’ll discuss how the application of behavioral science is rapidly becoming an integral part of enterprise customer strategies and how companies can begin leveraging technologies to enhance the emotional intelligence of their service operations.

 

This webinar will explore:

  • An overview of emotional intelligence and its applicability in customer service
  • How emotional intelligence can improve employee engagement and customer experience
  • How AI technology is augmenting the emotional intelligence of call center agents
  • Real world case studies of emotional intelligence-infused customer service operations

 

Who should attend:Executives in charge of the following areas:

  • Customer Experience
  • Contact Center Operations
  • Sales/Service Operations
  • Innovation Teams

(EDIT): View on Demand Recording of Webinar – https://www.staging1.cogitocorp.com/leveraging-ai-and-machine-learning-for-better-customer-interactions/

 

When: Tuesday June 5, 2018

Time: 2:00 p.m. ET | 11:00 a.m. PT

Duration: 30 minutes including live Q&A

                                                                                                         

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About Cogito

Cogito enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence and machine learning. Cogito’s software analyzes conversational dynamics to provide live guidance for agents and a real-time measure of customer experience for every call. Cogito is helping the world’s most successful enterprises improve sales results, deliver amazing service, and enhance quality of care. Cogito is a venture-backed software company located in Boston, MA.

 

For more information, visit: www.cogitocorp.com.

 

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Media Contacts

PAN Communications

Katharine Meyer, 617-502-4312

[email protected]

 

Or

 

Cogito Corporation

Steve Kraus, 617-580-3101

[email protected]