Events

Join us at an upcoming event.

Events Page Banner Achieving Customer Experience Excellence with a Remote Workforce

Achieving Customer Service Excellence with a Remote Workforce

UPCOMING WEBINAR

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Past events

Cogito attending CX Exchange BFSI

CX Exchange BFSI

Virtual

Oct 14-15, 2020

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Events Page Banner EX plus CX

Improving Employee Experience in the Call Center

WEBINAR

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Cogito attending BIG 5G Event

BIG 5G Event

Virtual

Sept 22-24, 2020

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Cogito Attending Insuretech Connect

Insuretech Connect

Virtual

Sept 21-23, 2020

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Cogito Attending Five9 CX Summit

Five9 CX Summit

Virtual

Sept 16, 2020

CCW at Home Cogito

CCW At Home

Virtual

August 11-27, 2020

Events Page Banner Reducing Bias in CX

Reducing Bias in Customer Engagement

WEBINAR

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Cogito Attending Connected Claims USA Virtual

Connected Claims USA Virtual

Virtual

June 23-25, 2020

Cogito Attending RISE National Virtual

RISE National 2020

Virtual

June 29-30, 2020

Resilient Call Center Events Page Banner

The Resilient Call Center: 3 Business Continuity Strategies to Implement Now

WEBINAR

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Cogito Attending AHIP 2020 Institute & Expo Online

AHIP 2020 Institute & Expo Online

Virtual

June 16-18, 2020

Events Page Banner Remote Supervisor Webinar

The Remote Supervisor: Call Center Coaching in the New Normal

WEBINAR

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Events Page Banner Helping Customers in Uncertain Times

Helping Customers in Uncertain Times

WEBINAR

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Events Page Graphic

Driving Enhanced CX in the Rise of Remote Work

WEBINAR

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How Customer Engagement Strategies are Changing in the New Normal

How Customer Engagement Strategies are Changing in the New Normal

Virtual Session

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How Humana Pharmacy Leverages AI to Enhance Member Experience

How Humana Pharmacy Leverages AI to Enhance Member Experience

Virtual Session

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Events Page Graphic

More Than Human: Making Customer Service Better By Augmenting People

Virtual Session

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Events Page Banner AI Enhanced Soft Skills

AI-Enhanced Soft Skills for Call Center Agents

WEBINAR

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Rise Nashville

RISE Nashville 2020

Nashville, TN

March 15-17, 2020

Future Digital Finance

Future Digital Finance 2020

Miami, FL

March 9-10, 2020

Chief Customer Officers & Influencers

Chief Customer Officers & Influencers

Atlanta, GA

February 4-5, 2020

Avaya Engage

Avaya ENGAGE

Phoenix, AZ

February 2-5, 2020

CCW Nashville

Nashville, TN

January 27-30, 2020

Preventing Agent Burnout Events Page Banner

Preventing Agent Burnout in the Call Center

WEBINAR

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State of Empathy Webinar

State of Empathy in the Call Center

WEBINAR

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Connected Insurance USA

Connected Insurance USA

Chicago

November 20-21, 2019

Dreamforce San Francisco Salesforce

Dreamforce

San Francisco, CA

November 19-22, 2019

DIgIn Analytics & AI

Dig|In Analytics & AI

Las Vegas, NV

November 13-14, 2019

Hartford Innovation Symposium

Hartford, CT

November 5-6, 2019

Shep Hyken Webinar

Delivering Consistently Amazing Customer Experience with Shep Hyken

WEBINAR

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Customer Contact West Frost & Sullivan

Customer Contact West: Frost & Sullivan

Huntington Beach, CA

October 27-30, 2019

She+ Geeks Out in Boston October Networking Event

Boston, MA

October 29, 2019

CX Summit NYC Incite Group

The Customer Service Summit

NYC

October 23-24, 2019

CX BFSI Exchange

Miami, FL

October 15-16, 2019

BAI Contact Center Executive Roundtable

Boston, MA

October 9, 2019

New American Fest Hubweek

New American Festival

 

Boston, MA

October 1, 2019

AI Augmented Agents Webinar

AI Augmented Agents: Building Better Emotional Connections with Customers

WEBINAR

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Finovate Fall 2019 Awards

Customer Finovate Fall 2019 & Finovate Awards

New York City

September 23-26, 2019

Health Plan Consumer Experience and Retention Summit World Congress Cogito

Health Plan Consumer Experience & Retention Summit

Boston, MA

September 23-24, 2019

Connected Insurance Canada Cogito Insurance Nexus

Connected Insurance Canada

 

Toronto, Canada

September 10-11, 2019

Humanizing the Customer Experience Webinar

Humanizing the Customer Experience

WEBINAR

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CXFS Boston Cogito

Customer Experience Financial Services (CXFS)

Boston, MA

July 29-31, 2019

AI Enhanced Soft Skills Webinar

AI-Enhanced Soft Skills: The Secret to Superior Customer Engagement

WEBINAR

July 24, 2019

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customer contact week ccw conference

Customer Contact Week (CCW)

Las Vegas, NV

June 24-28, 2019

Leveraging AI and ML for Better Customer Interactions Events Page Banner

Leveraging AI and Machine Learning for Better Customer Interactions

WEBINAR

June 20, 2019

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CXNYC

New York City

June 11-12, 2019

Connected Claims USA Summit

 

Chicago, IL

June 5-6, 2019

MIT Startup Ecosystem Conference

 

Cambridge, MA

May 30, 2019

Dig In: Digital Insurance

Austin, TX

May 29-31, 2019

MIT Sloan CIO Symposium

Cambridge, MA

May 22, 2019

Driving Superior Customer Experience in Insurance with AI Events Page Banner

Driving Superior Customer Experience in Insurance with AI

WEBINAR

May 14, 2019

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HBS AI Business Showcase

Cambridge, MA

May 2, 2019

SpeechTEK – SMART Customer Service, CRM Evolution, Digital Experience

Washington D.C

April 29-May 1, 2019

Salesforce Boston SaaS

Boston, MA

April 3, 2019

World Health Congress Health Plan Marketing & Consumer Innovation

Orlando, FL

March 14-15, 2019

The ROI of Empathy in Customer Engagement - Events Page

The ROI of Empathy in Customer Engagement

WEBINAR

February 27, 2019

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Future Digital Finance

Future Digital Finance

Omni Amelia Island, FL

February 12-13, 2019

Corinium Connected Thinking - Chief Customer Officers and Influencers

Chief Customer Officers & Influencers

Atlanta, GA

February 5-6, 2019

OPEX Week Conference

OPEX Week 2019

Orlando, FL

January 21-25, 2019

Avaya Engage Conference

Avaya Engage 2019

Austin, TX

January 20-23, 2019

customer contact week ccw conference

Customer Contact Week (CCW)

Nashville, TN

January 15-18, 2019

Improving Phone-side Manner in the Contact Center

WEBINAR

December 11, 2018

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McKinsey Next Gen Ops Model Summit

New York, NY

November 30, 2018

iMotions Meet-Up: Honest Signals w/ Cogito

Boston, MA

November 29, 2018

Connected Insurance USA Summit

Chicago, IL

November 28 – 30, 2018

Insurance Analytics and AI 2018

New York, NY

November 27 – 28, 2018

FXD Conference

Boston, MA

October 24-25, 2018

Humanizing the Customer Experience

WEBINAR

October 18, 2018

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The Voice.Health Summit

Boston, MA

October 17, 2018

CX Exchange BFSI

Orlando, FL

October 9-10, 2018

2018 MIT Chicago Symposium

Chicago, IL

October 3, 2018

Dreamforce – Booth #1808
_

San Francisco, CA

September 25 – September 28, 2018

Enhanced Us: AI & the New Workforce

Boston, MA

June 19, 2018

Customer Contact Week – Booth #523

Las Vegas, NV

June 18 – June 22, 2018

Boston TechJam – Booth #19

Boston, MA

June 14, 2018

Leveraging Emotional Intelligence to Enhance Customer Service   _

WEBINAR

June 5, 2018

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NYC Customer Service Executive Networking Dinner

New York, NY

May 31, 2018

2018 Guidewire Executive Symposium

Manalapan, FL

April 18 – April 20, 2018

BostonCIO Innovation Showcase

Boston, MA

April 12, 2018

2018 MIT ICT Conference                                     

Cambridge, MA

April 11, 2018

Dig In: The Digital Future of Insurance

Austin, TX

May 14 – May 16, 2018

Landmark CIO Summit                                              _

New York, NY

May 3, 2018

Frost & Sullivan: Customer Contact East

Marco Island, FL

April 8 – April 11, 2018

Insurance Nexus: Connected Claims USA Summit

Chicago, IL

May 21 – May 22, 2018

MIT Startup Ecosystem Conference

Cambridge, MA

May 15, 2018