(BOSTON) May 24, 2018 – Cogito, the leader in real-time emotional intelligence solutions, today announced it will be a featured exhibitor at Customer Contact Week, taking place June 18-22 in Las Vegas.
Cogito representatives will be available at booth #523 to demonstrate how its solution, Cogito Dialog, enhances phone professionals’ emotional intelligence by applying behavioral science through artificial intelligence (AI) and machine learning. Specific features of the product include:
Streaming voice analysis: The technology delivers in-call and real-time behavioral guidance to call center representatives, helping them to adjust their speaking style to better perceive and respond to customers’ emotional cues.
Instant detection and scoring of customer emotion: Cogito automatically generates a customer experience score for every call.
Comprehensive customer insights: Historical trends of customer and agent behavior are measured against key business outcomes to predict trends such as a customer’s future loyalty.
Enterprise service organizations like MetLife and Humana are using Cogito’s software to augment their call center staff and are experiencing significant improvements in Net Promoter Score (NPS), average handle time (AHT) and first contact resolution (FCR).
3400 S Las Vegas Blvd
Las Vegas, NV 89109
Cogito Booth: #523
WHEN: Wednesday, June 20 – Thursday June 21, 2018 (Main Conference and Expo)
To learn more about Customer Contact Week, visit: www.customercontactweek.com
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Cogito enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence and machine learning. Cogito’s software analyzes conversational dynamics to provide live guidance for agents and a real-time measure of customer experience for every call. Cogito is helping the world’s most successful enterprises improve sales results, deliver amazing service, and enhance quality of care. Cogito is a venture-backed software company located in Boston, MA.
For more information, visit www.cogitocorp.com
Katharine Meyer, 617-502-4312
Steve Kraus, 617-580- 3101
Steve Kraus, 617-580-3101
Cogito researchers analyze millions of calls to better understand how humans communicate in the workplace. Here at Cogito, we are leaders in the...