Cogito to Showcase Benefits of Augmented Emotional Intelligence as a Featured Exhibitor at Customer Contact Week

 

(BOSTON) May 24, 2018 – Cogito, the leader in real-time emotional intelligence solutions, today announced it will be a featured exhibitor at Customer Contact Week, taking place June 18-22 in Las Vegas.

Cogito representatives will be available at booth #523 to demonstrate how its solution, Cogito Dialog, enhances phone professionals’ emotional intelligence by applying behavioral science through artificial intelligence (AI) and machine learning. Specific features of the product include:

Streaming voice analysis: The technology delivers in-call and real-time behavioral guidance to call center representatives, helping them to adjust their speaking style to better perceive and respond to customers’ emotional cues.

Instant detection and scoring of customer emotion: Cogito automatically generates a customer experience score for every call.

Comprehensive customer insights: Historical trends of customer and agent behavior are measured against key business outcomes to predict trends such as a customer’s future loyalty.

Enterprise service organizations like MetLife and Humana are using Cogito’s software to augment their call center staff and are experiencing significant improvements in Net Promoter Score (NPS), average handle time (AHT) and first contact resolution (FCR).

 

WHERE:       

The Mirage

3400 S Las Vegas Blvd

Las Vegas, NV 89109

Cogito Booth: #523

 

WHEN: Wednesday, June 20 – Thursday June 21, 2018 (Main Conference and Expo)

 

To learn more about Customer Contact Week, visit: www.customercontactweek.com

 

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ABOUT COGITO

Cogito enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence and machine learning. Cogito’s software analyzes conversational dynamics to provide live guidance for agents and a real-time measure of customer experience for every call. Cogito is helping the world’s most successful enterprises improve sales results, deliver amazing service, and enhance quality of care. Cogito is a venture-backed software company located in Boston, MA.

For more information, visit www.cogitocorp.com

Follow us on: LinkedIn and Twitter
 

MEDIA CONTACTS

PAN Communications
Katharine Meyer, 617-502-4312
[email protected]

Or

Cogito Corporation
Steve Kraus, 617-580- 3101
[email protected]

 

Steve Kraus, 617-580-3101

[email protected]