Josh Feast is the President and CEO of Cogito. He is a serial entrepreneur and thought leader with a passion for creating innovative technology that helps people live more productive lives. Josh has more than a decade of experience as a senior executive and is regularly quoted in Forbes, Fortune, and the Wall Street Journal. He holds an MBA from the MIT Sloan School of Management where he was the Platinum-Triangle Fulbright Scholar in Entrepreneurship and a Bachelor of Technology from Massey University in New Zealand.
Ali has 30+ years of experience as a scientist, engineer, entrepreneur, and developer of world-class computational technologies. His pioneering doctoral research at the MIT Media Lab in probabilistic modeling for 3-D vision was the basis for his first startup company Alchemy 3D Technology, which created the market in the film and video post-production industry for camera match-moving software. Before Cogito, he consulted in software development and developed computational algorithms on the research staff at Mitsubishi Electric Research Labs. He is a co-founder of Cogito and has served as CTO since 2009, building the engineering, machine learning, and product teams and leading innovation.
Douglas brings more than 25 years of marketing, sales, and client services expertise to Cogito. Prior to joining Cogito, Douglas built and ran the commercial function for Kyruus – a leading enterprise healthcare provider technology company. Prior to that, he spent 12 years helping commercialize the BPM and CRM business from $2M to $500M annual revenues for Pegasystems, Inc. Among many roles there, – he designed and built the Cloud / SaaS business and the Strategic Alliances function. Prior to Pegasystems, Mr. Kim was the Founder of Talksender Inc, a pioneer in cloud based rich-media email marketing used by Warner Bros, Sony Music and Grey Advertising. Douglas began his career at Novasoft – the leader in Electronic Content Management, where he built and ran the channel function and the Latin America and European regions. He is a graduate of Boston University School of Engineering, where he studied Biomedical and Manufacturing Engineering.
For more than 30 years, Jim Nystrom, Chief Sales Officer has helped build and lead high performing sales and customer success teams. At Cogito he is responsible for leading all aspects of sales strategy and execution. Prior to joining Cogito, Jim served as Executive Vice President of Sales at Five9, a leading provider of cloud contact center software. In that role, Jim led teams of sales and customer success professionals, with a focus on sales, adoption, retention, and expansion of Five9 software. During his tenure, Five9’s annual revenue grew from $20M to more than $300M. Earlier in his career, Jim led sales, sales engineering, and customer service teams within the global enterprise sales division of Verizon. Jim holds a degree in business administration and culinary arts from Johnson and Wales University. He is a recreational hockey player, former firefighter, and resides in Boston, MA with his family.
Dr. Skyler Place combines decades of psychological theory with cutting edge behavioral data to drive positive behavior change. He influences product capabilities and provides thought leadership to clients within enterprise sales and service operations. His team of behavioral scientists, analysts and consultants apply best practice principles and novel insights to ensure higher performance for both organizations and individuals. Skyler has over fifteen years of experience developing and implementing new approaches to better predict and improve human behavior. Prior to Cogito, Skyler led large-scale academic research projects at the intersection of artificial intelligence and behavioral science. Skyler holds a BA in computer science from Colby College, PhDs in psychology and cognitive science from Indiana University, and completed his post-doctoral work in computational social science at the Institute for Quantitative Social Science at Harvard University.
Jim Gomez is Cogito’s Senior Vice President of Client Services, responsible for implementation, support and client retention . He is a Contact Center Professional, with over 30 years of leadership experience, in a wide range of contact center operational and technical roles. Jim began his career as a college student, at MCI Telecommunications, providing customer service. At MCI Jim quickly learned that smart people, armed with the great tools, will deliver amazing results, within a well led contact center operation. After the purchase of MCI by Verizon Jim went on to work with some of the largest contact center enterprises in the world, leading outstanding teams who designed, sold, delivered, and serviced world class contact center services offered through Verizon Contact Center Services. From his success at Verizon, Jim accepted a leadership role at the start up cloud contact center technology company Five9 Inc., where he established Five9 Professional Services as a business differentiator within this space, while helping to grow the Five9 dramatically over five years.
Jim Gomez is a proud husband, the father of five amazing daughters and a US Army combat veteran. His college, military and business careers have allowed he and his family the privilege to live across the US and around the world and they never tire of exploration.
Kate is a recognized technology industry thought leader responsible for delivering business value to foster deep long-term client relationships. Prior to joining Cogito, Kate was a Vice President at Appian, where she built out a global business line and was responsible for securing and managing multi-million dollar strategic client relationships. Kate played a pivotal role in growing Appian from a niche technology provider to an industry leader that experienced a successful IPO. Kate also held leadership positions within market leading customer experience software companies including Chordiant Software and Pegasystems. Earlier in her career she led consulting teams with PricewaterhouseCoopers and IBM. Kate has a BS in legal studies from Rivier University and law degree from Suffolk University.
Ayaz serves as Chief of Staff and Head of Intellectual Property at Cogito. In this position, he ensures the alignment of company’s priorities and operations and advises the CEO and management team on a variety of issues ranging from business and product strategy, privacy and compliance, intellectual property and innovation management activities.
Ayaz has over 18 years of enterprise software experience in a variety of roles including engineering and product development, R&D, professional services, intellectual property, licensing and commercial negotiation, business development and corporate strategy. Prior to Cogito, Ayaz held the position of Global Head of IP & Licensing at Pegasystems where he grew the corporate IP assets worldwide, closed $100+ million in license deals and led various priority initiatives including launching the Technology Partner and Innovation programs.
Ayaz holds a JD from Suffolk University Law School and B.Sc. in mechanical engineering from Cornell University.
John Kane is Cogito’s Distinguished Scientist in the area of machine learning and has over a decade of expertise in speech science and technology. At Cogito he leads the research and development of machine learning algorithms to enable real-time processing of audio, speech and other behavioral signals. John is an active member of the speech research community, contributing as a reviewer for leading journals and conferences in the space and as a maintainer of open source speech processing tools.
Steve brings over twenty years of experience in marketing, selling, and delivering customer engagement solutions to the world’s most customer-centric organizations. Prior to joining Cogito, Steve led product marketing for Pegasystems CRM suite of applications, growing the suite from a niche player into a recognized leader for marketing, sales, and service applications. Steve led go-to-market activities for Verint (formerly KANA Software), serving as the General Manager for Verint’s customer experience management applications, and led product marketing and strategy for Chordiant Software’s CRM applications. Earlier in his career, Steve managed consulting teams within Ernst &Young. He has a B.A. in Economics and Accounting from The College of The Holy Cross.
Dustin has over 10 years of diverse experience at EF Education First, Pegasystems, and Honeywell International. During his career he has helped set the sales strategy for an entity which sells study abroad programs, been the financial leader of a Cloud software business, and held several other roles in various financial capacities. A common thread has been his passion for facilitating growth through involvement in all aspects of a business while helping maintain financial control. Dustin is a CPA (inactive), holds an MBA from Northwestern University’s Kellogg School of Management and a B.S. in Finance and Accounting from the University of Minnesota.
Martin leads Cogito’s global client development team responsible for establishing relationships with the world’s most forward-thinking enterprises. Martin is an experienced leader of rapidly growing technology companies, including SuccessFactors, where he managed numerous sales functions helping build the company into the category leader in Enterprise HR, culminating in a $3.4B acquisition by SAP. Post-acquisition, Martin held a number of key executive positions within SAP, driving sales and growth initiatives. Martin has an undergraduate degree from Penn State University and an Executive Certificate from MIT’s Sloan School of Management.
Paul manages the process of evolving Cogito’s product strategy and creating differentiated solutions that meet clients’ current and future needs. He leads a team of product managers responsible for ensuring value-add functionality, high performance and exceptional quality. Paul has more than fifteen years of experience delivering cloud solutions to the world’s largest enterprises. Prior to joining Cogito, he was VP of Product Management at Imprivata, where he was responsible for helping healthcare organizations address critical compliance and security challenges while improving provider productivity and the patient experience. Paul also held leadership roles in Engineering and Product Management at Cisco systems, focusing on Contact Center Solutions and Collaboration Platforms. Paul has a BS from the University of Connecticut and a Masters in Information Technology from Harvard.
Sandy pioneered reality mining technology and is a leader in pervasive information systems generally. He helped create and direct the MIT Media Laboratory, is a member of the U.S. National Academies, and is one of the most-cited computer scientists in the world. Forbes named Sandy one of the `seven most powerful data scientists in the world,’ along with founders of Google and the US Chief Technical Officer.