Cogito in the News

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Call-Center Agents Get a Human Touch

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Cogito Raises $37M in Growth Equity Funding

The machine that makes you human

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Cogito Wins Disruptive Technology of the Year

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November 18th, 2020

Cogito Secures $25 Million in Funding to Expand its AI Coaching System to More Enterprises

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October 30th, 2020

Root Out Bias at Every Stage of Your AI-Development Process

October 26th, 2020

Worried About AI Taking Your Job? More Likely, It Will Become Your Boss

October 21st, 2020

Conversational AI Based On Nonverbal Cues Can Be More Effective

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October 19th, 2020

Cogito CEO Honored by Goldman Sachs for Entrepreneurship

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October 15th, 2020

2020 ICMI Global Contact Center Award Winners Announced

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September 30th, 2020

Alexa, do I have COVID-19?

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September 22nd, 2020

Cogito’s AI Coaching System Integrates with Amazon Connect to Help Organizations Immediately Benefit from Human Augmentation

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July 14th, 2020

How Emotional Analytics Can Help Business Brands

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June 30th, 2020

Worried? Angry? Where machines excel in detecting customer emotions

June 22nd, 2020

Technology and innovation: Building the superhuman agent

June 2nd, 2020

Maintaining A Consistent Customer Experience In A Transition To A New Normal

May 17th, 2020

Human Connection Is More Important Than Ever During Coronavirus

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May 14th, 2020

Shift to Remote Work with Latest Release of Cogito Dialog

May 4th, 2020

How Remote Working Is Reshaping A Future New World Of Work

April 17th, 2020

Has the Coronavirus Made Us More Human?

April 8th, 2020

4 Truths That Will Improve Your Remote Leadership Skills Overnight

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April 3rd, 2020

Cogito Receives the 2019 CUSTOMER Magazine Workforce Optimization Innovation Award

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April 2nd, 2020

Cogito Appoints Industry Leader as President & Chief Customer Officer

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March 11th, 2020

Josh Feast of Cogito Corp. brings emotional intelligence to artificial intelligence

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March 4th, 2020

Cogito Wins 2020 CUSTOMER Product of the Year Award

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February 28th, 2020

Cogito Wins 2020 Stevie® Award for Best Contact Center Solution

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January 14th, 2020

The tech driving next-gen customer service

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November 20th, 2019

4 Ways to Address Gender Bias in AI

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November 6th, 2019

Cogito Partners with Concentrix to Enhance Customer Experience


October 29th, 2019

Q&A: How AI Tech Can Make Humans More Emotionally Intelligent


October 22nd, 2019

Cogito Office Tour in Boston

October 8th, 2019

Technologists Are Creating Artificial Intelligence to Help Us Tap Into Our Humanity. Here’s How (and Why).

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September 5th, 2019

Cogito Receives $20 Million in Funding to Extend Market Leadership

August 27th, 2019

Robots Are Actually Teaching Humans To Be More Compassionate

August 23rd, 2019

How Artificial Intelligence Is Preventing Cognitive Overload, Compassion Fatigue and Job Burnout

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August 23rd, 2019

AI at work: Machines are training human workers to be more compassionate

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August 20th, 2019

Cogito Adds Accomplished Industry Leader as Chief Sales Officer

July 8th, 2019

This AI Software Is ‘Coaching’ Customer Service Workers. Soon It Could Be Bossing You Around, Too

June 23rd, 2019

A Machine May Not Take Your Job, but One Could Become Your Boss

April 1st, 2019

What AI Can Tell From Listening to You

February 8th, 2019

Feeling emotional? The machines know

January 31st, 2019

Making AI More Emotional – Part Two

January 28th, 2019

Making AI More Emotional – Part One

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December 13th, 2018

CompanionMx Launches with Mobile Mental Health Solution

December 13th, 2018

Cogito spins out CompanionMx to bring emotion-tracking to health care providers

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December 5th, 2018

Cogito Adds Strategic Investors; Acquires Employee Engagement Company Tenacity

October 23rd, 2018

Beyond Siri And Alexa: Can Artificial Intelligence Help Us Communicate Better?

October 19th, 2018

Three artificial intelligence and tech tools trying to boost people’s mental health

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October 9th, 2018

Avaya Invests in Cogito, Deepening Partnership to Enhance Customer Experience Through Joint Development

October 5th, 2018

Tired of Meaningless Conversations? AI Can Help.

August 22, 2018

The digital future of financial services – and why AI should augment not replace

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July 24, 2018

Cogito Raises $37M in Growth Equity Funding

July 5, 2018

The Empathy Economy: Emotional Intelligence in Customer Service

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June 20, 2018

Cogito Appoints Seasoned Contact Center Leader to Serve Growing Client Base

June 14, 2018

Call-Center Agents Get a Human Touch

June 12, 2018

Voices in AI – Episode 49: A Conversation with Ali Azarbayejani

June 11, 2018

How AI helps call center agents be their best selves and create customers for life

April 19, 2018

How 5 Companies Successfully Introduced AI Into the Customer Experience

April 1, 2018

Close the Deal: Augmenting Professionals with AI for Higher Sales Performance

April 1, 2018

What Industries Will Adopt Voice-Related AI Applications First?

March 28, 2018

Customer service could start living up to its name

March 20, 2018

Artificial empathy: Call center employees are using voice analytics to predict how you feel

March 19, 2018

This call may be monitored for tone and emotion

March 13, 2018

Cogito Announces Webinar on Leveraging AI & Machine Learning for Better Customer Interactions

March 12, 2018

Tears In Rain: Can Emotion AI Transform Customer Care?

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March 6, 2018

Cogito Expands Leadership Team; Grows User Base by More Than 7X

March 2, 2018

Cogito to Present on the Demand for AI & Emotional Intelligence in the Call Center at The Montgomery Summit

February 23, 2018

AI Helps Identify People at Risk for Suicide

January 24, 2018

Entrepreneurial Skills Everybody Needs

January 18, 2018

Humana and Cogito to Explore AI in the Call Center at Customer Contact Week

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January 9, 2018

Cogito Releases New Version of Cogito Dialog to Augment the Emotional Intelligence of Call Center Representatives

December 26, 2017

Is It Time for Your Organization to Invest in AI?

December 23, 2017

57 Insights from leading brands and experts on what it takes to deliver a Wow customer experience: Part 1

December 15, 2017

CTO, Cofounder And SVP Of Engineering Margaret Olson Tells All

December 1, 2017

Cogito CTO and Local Tech Executives to Discuss Growth of AI in the Enterprise

November 20, 2017

Companies on the verge: Introducing the Emergence Maturity Index

November 1, 2017

Digital Disruption in Sales and Marketing: 10 Startups to Watch in 2018

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November 1, 2017

Cogito Announces Its Cogito Dialog App on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace

October 31, 2017

Avaya Announces A.I.Connect Initiative to Boost Ecosystem of Artificial Intelligence Technologies

October 19, 2017

Simply Hiring More Women Isn’t Enough to Fix Tech’s Gender Issue

October 12, 2017

Capturing the Sound of Depression in the Human Voice

October 11, 2017

Process Audit: How to Prepare Your Team for AI

October 6, 2017

How Robots Are Changing the Way You See a Doctor

September 26, 2017

When Artificial Intelligence Disrupts the Call Center

September 25, 2017

Watch Out: What Do Elon Musk and Bill Gates Know about Artificial Intelligence

September 1, 2017

Artificial intelligence in sales: 10 companies to watch

August 6, 2017

In the Radio interview Joshua Feast, CEO & Founder, Cogito reveals the new artificial intelligence model where real-time voice analysis is transforming the concept of the phone call

August 2, 2017

The Bloomberg Baystate Business Hour: AI and VR

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August 2, 2017

Cogito Expands Executive Team to Further Enhance its Emotional Intelligence Solution and Ensure Customer Success

July 7, 2017

Charm offensive: Cogito delivers live conversation coaching in the call center

June 30, 2017

Cogito’s voice analytics software: Augmented intelligence at work

June 24, 2017

Cogito Uses A.I. to Make Phone Conversations More Productive

June 22, 2017

The Differences Between Running a Small Company vs. a Big One

June 21, 2017

Cogito Named Finalist for 2017 BostonFest Coolest Companies

June 15, 2017

We love Boston: 3 immigrant founders share what makes the local tech scene great

June 14, 2017

CEO Interview: Joshua Feast, Cogito

May 23, 2017

AI May Hold the Key to Stopping Suicide

May 15, 2017

The State of Artificial Intelligence in Boston

May 15, 2017

9 AI Startups to Watch

May 8, 2017

Why Every Company Should Experiment With AI

May 7, 2017

Algorithms are failing Facebook. Can humanity save it?

May 5, 2017

AI Software Trains Call Center Workers To Be More Empathetic

May 3, 2017

Josh Feast’s Cogito Provides Technology To Bring Charm Back To Customer Service

May 3, 2017

Listen up: Your next Humana customer service call may go smoother thanks to artificial intelligence

April 25, 2017

Emotional analytics add layer of insight for call centers

April 20, 2017

How can they help you? By making a call to customer service painless

April 13, 2017

Why smart enterprises are thinking AI

April 5, 2017

Start-up aims to make customer service people ‘more charming’ through AI

March 21, 2017

Can technology help us become better at being human?

March 17, 2017

Artificial Intelligence Is Learning To Predict And Prevent Suicide

March 3, 2017

How To Make Phone Conversations With Customers Better

February 21, 2017

Using AI and EQ to build emotional connections with customers at scale – Interview with Joshua Feast of Cogito.

February 16, 2017

Cogito AI Helps Customer Service Agents be Sympathetic

January 31, 2017

Socially Sensitive AI Software Coaches Call-Center Workers

January 20, 2017

 How thousands of customer service employees use Cogito’s software to improve your experience

January 18, 2017

How Machines Can Make You More Human & Improve Workplace Communication

January 17, 2017

Can Your Voice Reveal Whether You Have An Illness?

January 10, 2017

10 Powerful Examples Of Artificial Intelligence In Use Today

January 6, 2017

17 Boston Startups to Watch in 2017

January 2, 2017

Virtual assistants, chatbots poised for mass adoption in 2017

November 23, 2016

5 Emergency Chat Services With The Power To Save Lives

November 21, 2016

AI Comes To The Rescue Of Call Center Reps And Their Callers

November 18, 2016

Cogito closes $15M Series B to improve customer support with science