Sit down, grab a coffee, and listen to Conversations with Cogito! In this series of short videos, Cogito employees share their immense knowledge on various topics as well as discussing their experiences working at Cogito. With topics including behavioral science, emotional intelligence, and customer experience, you’re sure to find videos that will interest you!

Innovation

The “Energy Cue” Notification

Can AI software tell you when you need a cup of coffee? Learn what Cogito’s Energy Cue is all about and how it energizes agent conversations.

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How to Build an Emotionally Intelligent Workforce

How can a company build an emotionally intelligent workforce? Hear about Cogito’s unique approach to this modern challenge in our latest Conversations with Cogito video.

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Emotional Intelligence & Cogito

Learn about Emotional Intelligence and see how new technologies like Cogito can help humans be more emotionally intelligent in everyday life.

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The “Speaking Slowly” Notification

Humans perceive the world differently than how the world is actually happening. Learn how Cogito’s AI helps to provide an accurate perception of what’s happening in calls.

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Growth

Sales Vs. Service Agents

Can AI software tell you when you need a cup of coffee? Learn what Cogito’s Energy Cue is all about and how it energizes agent conversations.

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How to Measure Customer Experience Using AI

How are you measuring customer experience? Learn how artificial intelligence can help you get more actionable CX feedback on every call.

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Where is Person Perception Headed?

How can nonverbal cues impact conversations? Find out how leveraging Person Perception can improve call outcomes in call centers.

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Experience

Understanding the Empathy Cue Notification with a Call Center Agent

Learn how the Empathy Cue works and hear firsthand how it helps phone professionals build emotional connections with their customers.

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Explaining Person Perception with an Example from FRIENDS

It’s not always about what you say, but about how you say it. Learn about Person Perception with an example from the television show, Friends.

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Customer Experience Scores

See how with Cogito, Customer Experience (CX) scores are measured on every call.

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