Empathy Infographic: Paving the Road to Customer Loyalty

There are 3.4 million call center workers in the U.S. That’s a lot of people working in a very challenging profession! These workers are tasked with fielding complex customer calls and often lack the tools they need to effectively engage customers.

 

Empathy has a major impact on brand loyalty and AI can help. When deployed as a coach, AI can augment employees helping them be more empathetic, translating to happier customers, increased loyalty, more engaged employees and ultimately improved business performance.

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