Forrester’s Harley Manning Discusses Cogito’s AI in CX NYC Keynote

How can you make sure your customers are satisfied in this fast-paced, technology-driven society? Stay ahead of your competition by leveraging new technologies. In this video, Forrester’s VP of Customer Experience, Harley Manning, will explain how organizations can increase customer experience by using artificial intelligence to augment the human ability and improve agent call outcomes.

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