(BOSTON) January 18, 2017 – Cogito, a leader in real-time emotional intelligence solutions, today announced it is hosting a speaking session at this month’s Customer Contact Week Winter conference with customer, Humana, on how to deploy artificial intelligence in the call center to improve customer experience and operational efficiency.
Humana’s Vice President of Consumer Experience for Enterprise Transformation, Geeta Wilson, will lead a session on leveraging artificial intelligence in the call center, in response to growing consumer expectations for a better experience. Geeta will explore how Humana is leveraging Cogito’s emotional intelligence technology to boost employee performance and deliver the personalized compassionate interactions customers want.
601 Loyola Ave.
New Orleans, LA 70113
WHEN: Tuesday, January 23, at 4:05 p.m. CT
Geeta Wilson is a transformational Customer Experience leader with both domestic and international experience with start-ups and Fortune 500 companies. Geeta and her team bring to bear rapid developments in technology while balancing analog consumer experiences with on-demand digital platforms. Using big-data analytics, artificial intelligence, machine learning and omni-channel capabilities, the team supports Humana’s Integrated Care Delivery strategy for engaging its members on their health journey.
To learn more about Customer Contact Week, click here: https://www.customercontactweekwinter.com/.
# # #
Cogito enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence and machine learning. Cogito’s software analyzes conversational dynamics to provide live guidance for agents and a real-time measure of customer experience for every call. Cogito is helping the world’s most successful enterprises improve sales results, deliver amazing service, and enhance quality of care. Cogito is a venture-backed software company located in Boston, MA.
For more information, visit: www.cogitocorp.com.
Katharine Meyer, 617-502-4312
Steve Kraus, 617-580-3101
Cogito researchers analyze millions of calls to better understand how humans communicate in the workplace. Here at Cogito, we are leaders in the...