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Cogito Announces The AI Coaching System for the Enterprise

BOSTON–(BUSINESS WIRE)–Cogito, the leader in AI Coaching Systems for the enterprise, today announced a significant leap forward in its human-aware technology

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Call-Center Agents Get a Human Touch

New software aims to improve call-center agents’ performance in real-time, measuring and honing skills like phone etiquette, empathy…

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2020 ICMI Global Contact Center Award Winners Announced

During the first-ever virtual ICMI Contact Center Expo, the winners of the 2020 ICMI Global Contact Center Awards were announced…

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Cogito Wins 2020 Stevie® Award for Best Contact Center Solution

Award winners in the 14th annual Stevie® Awards for Sales & Customer Service are listed by category, arranged in the following groups of categories…

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Worried About AI Taking Your Job? More Likely, It Will Become Your Boss

You got a little too caught up in Instagram and lost track of time. You dash over to your home office to quickly log into to work hoping no one will notice your….

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Cogito Wins 2020 CUSTOMER Product of the Year Award

Recipients of the 2020 CUSTOMER Products of the Year Award Announced…

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How Remote Working Is Reshaping A Future New World Of Work

COVID-19 struck fast and hard. And most of us had to hit the ground running to accommodate our attitudes and habits as we started working from home…

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The tech driving next-gen customer service

As customer service teams contribute more significantly to a brand’s bottom line, technology is playing a bigger role in their day-to-day workflow…

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Alexa, do I have COVID-19?

Researchers are exploring ways to use people’s voices to diagnose coronavirus infections, dementia, depression and much more…

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Has the Coronavirus Made Us More Human?

How remote working sensitizes us to one another despite social isolation…

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Cogito Receives the 2019 CUSTOMER Magazine Workforce Optimization Innovation Award

CUSTOMER Magazine Announces Winners of 4th Annual Workforce Optimization Innovation Awards…

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Cogito Receives the 2019 CUSTOMER Magazine Workforce Optimization Innovation Award

CUSTOMER Magazine Announces Winners of 4th Annual Workforce Optimization Innovation Awards…

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Human Connection Is More Important Than Ever During Coronavirus

As we’ve been forced to practice social distancing during the past two months, people have realized how much they crave human connection…

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Conversational AI Based On Nonverbal Cues Can Be More Effective

Conversational AI Based On Nonverbal Cues Can Be More Effective…

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Cogito CEO Honored by Goldman Sachs for Entrepreneurship

Josh Feast, CEO and Co-Founder, Among 100 Most Intriguing Entrepreneurs at 2020 Builders + Innovators Summit…

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Cogito CEO Honored by Goldman Sachs for Entrepreneurship

Josh Feast, CEO and Co-Founder, Among 100 Most Intriguing Entrepreneurs at 2020 Builders + Innovators Summit…

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Cogito CEO Honored by Goldman Sachs for Entrepreneurship

Josh Feast, CEO and Co-Founder, Among 100 Most Intriguing Entrepreneurs at 2020 Builders + Innovators Summit…

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Cogito Appoints Industry Leader as President & Chief Customer Officer

David Sudbey’s three decades in customer experience and voice technology to propel company’s next phase of growth…

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Cogito’s AI Coaching System Integrates with Amazon Connect to Help Organizations Immediately Benefit from Human Augmentation

Customer-First Enterprises Can Provide In-the-Moment Behavioral Guidance and Measurement to Call Center Employees…

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The Machine That Makes You Human

Why the Secret to Making Customer Service More Human Isn’t Human at All. Welcome to the age of A.I.-driven empathy…

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4 Truths That Will Improve Your Remote Leadership Skills Overnight

Practical tips by current executives to help simplify your leadership…

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How Emotional Analytics Can Help Business Brands

It Is High Time to Integrate Data-Driven Analytics with Emotional Analytics for Better Customer Experience (CX)…

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Cogito Announces The AI Coaching System for the Enterprise

BOSTON–(BUSINESS WIRE)–Cogito, the leader in AI Coaching Systems for the enterprise, today announced a significant leap forward in its human-aware technology

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Worried? Angry? Where machines excel in detecting customer emotions

Banks and credit unions have increasingly been using artificial intelligence that discerns and analyzes emotion to pick up elusive signals over text, audio and video…

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Technology and innovation: Building the superhuman agent

The latest tools have the potential to transform the performance of contact center agents…

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Maintaining A Consistent Customer Experience In A Transition To A New Normal

While many countries are still grappling with the first wave of infections from the coronavirus pandemic, lockdown conditions in many other countries are easing…

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Root Out Bias at Every Stage of Your AI-Development Process

Bias mitigation is a fairly technical process, where certain techniques can be deployed depending on the stage in the machine learning pipeline…

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Josh Feast of Cogito Corp. brings emotional intelligence to artificial intelligence

MIT-spinoff has developed an artificial intelligence software product that can analyze emotional and behavioral cues of customers and agents who talk to each other on call-center phones..

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Cogito Wins Disruptive Technology of the Year

Cogito winner of CCW Excellence Award for Disruptive Technology of the Year…

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