This On-Demand webinar is focused on how front-line call center leaders can effectively manage their teams in a remote environment while ensuring emotional intelligence and empathy are being used by agents to positively impact the customer experience.
This Webinar Explores:
- How the COVID-19 global pandemic is creating unique challenges for call center agents and supervisors
- How stress & emotions affect call center agents’ ability to display emotional intelligence
- Critical skills for success in a virtual environment
- How AI enables remote agents to deliver higher CX & supervisors to coach virtually with real-time insights