PREVENTING AGENT BURNOUT IN THE CALL CENTER

In this webinar, Cogito’s Chief Behavioral Science Officer, Dr. Skyler Place and Head of Product Marketing, Dave D’Aprile, will review the reasons behind the elevated state of burnout in the call center industry, the specific burnout symptoms to look for amongst your agent populations and how leading organizations are leveraging AI and technology to prevent burnout and reduce churn rates in their call centers. 

 

This webinar will explore:

  • Why call center agent burnout is on the rise
  • The science of burnout: what symptoms to look for in your call center agents
  • How the latest in AI technology is helping to prevent burnout at leading call centers 
  • Real-world case studies on leading organizations who are leveraging AI to prevent agent burn and churn

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