Soft skills are critical people skills that allow your best call center agents to deliver superior customer engagement. Today, customer-focused organizations are looking to leverage these skills as a key competitive differentiator. In this webinar, Cogito’s Chief Behavioral Science Officer, Dr. Skyler Place, will discuss how leading organizations are effectively scaling enhanced soft skills across their front-line operations by augmenting their human agents with AI guidance.
This webinar will explore:
- The business impact of enhanced soft skills in customer engagement – How leading companies are hiring and training for soft skills
- Real-world case studies of companies who are leveraging AI to enhance human soft skills
- Augmenting human call center agents with AI to achieve superior soft skills