Join us for an in-depth discussion with NYT-Bestselling author and customer service and experience expert, Shep Hyken. Shep works with leading organizations who want to build loyal relationships with their customers and employees. Learn how to build a customer-focused culture in your service/sales organization and how to consistently deliver amazing customer experience at scale for a serious competitive edge.
This webinar will explore:
- How to build a customer-centric culture in your customer service/experience organization
- How to achieve amazing levels of CX and then scale across your organization
- Strategies for overcoming the most challenging aspects of customer engagement
- How AI is helping agents deliver more consistently amazing levels of customer experience