In this webinar, we’ll discuss the latest industry findings around contact center care and phone-side manner from a recent survey done with Frost & Sullivan. Learn how you can leverage this information to improve customer experience at your organization.
The webinar will explore:
- Phone-side manner: what it is and why its critical to customer care
- Key industry findings from Frost & Sullivan
- Augmenting human call center agents with AI to improve phone-side manner
- Case studies from phone-side manner enabled service operations