On-Demand Webinar:

Phone-side Manner in the Contact Center

In this webinar, we’ll discuss the latest industry findings around contact center care and phone-side manner from a recent survey done with Frost & Sullivan. Learn how you can leverage this information to improve customer experience at your organization.

The webinar will explore:

  • Phone-side manner: what it is and why its critical to customer care
  • Key industry findings from Frost & Sullivan
  • Augmenting human call center agents with AI to improve phone-side manner
  • Case studies from phone-side manner enabled service operations

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