REDUCING BIAS IN

CUSTOMER ENGAGEMENT

In this webinar, Cogito’s Sr. Director of Strategic Services & Enablement, Naomi Nuta and Head of Product Marketing, Dave D’Aprile, discuss how unconscious bias affects front line agents in the call center. Learn how leading organizations are strategically leveraging human-aware AI to augment their frontline agents and nudge them to have better conversations; reducing unconscious bias and driving higher levels of customer engagement.

 

This Webinar Explores:

  • How unconscious bias affects call center agents and the customer experience
  • Ways leaders can address the issues of unconscious bias in the call center
  • How the latest human-aware AI is engineered to reduce bias in customer engagement
  • Real-world case studies on leading call centers who are successfully reducing cognitive bias

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