In this webinar, Cogito’s Chief Behavioral Science Officer, Dr. Skyler Place and Head of Product Marketing, Dave D’Aprile, will reveal key findings from our annual study on the State of Empathy in the Call Center. They’ll review the tactics, training methodologies and technology solutions that address growing customer expectations, the need for competitively differentiated offerings, and drive greater customer loyalty and satisfaction.
This webinar will explore:
- Empathy in the call center: 4 top trends and findings from our research
- Key tactics you can implement in your call center operations to drive empathetic interactions
- How real-time coaching is enhancing & scaling empathy at leading call centers
- The evolving role that empathy will play in the future of customer engagement