State of Empathy in the Call Center

Read this Report to gain valuable insights that can help set your organization apart. Forrester has consistently found that emotion is the number one driver of customer loyalty, but how can you leverage this knowledge?


Cogito’s State of Empathy in the Call Center report was compiled to explore how companies are adapting their customer experience strategies – including tactics, training and technology – to address growing customer expectations, competitively differentiate their offerings, and drive greater customer loyalty.

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