The Look of Voice
Right now is truly the hay day for speech technology! Major technological challenges like being able to accurately recognize text from speech and producing intelligible and natural-sounding computer voices are now being overcome, following decades of research. This progress is leading to a massive uptake in speech technology in both consumer and business applications.
The rapid recent advancements are in large part due to the success of machine learning using deep neural networks. The same pattern that has been effective in domains like image processing and natural language processing has held true in speech processing – i.e. give the model the rawest representation and introduce as few human assumptions as possible. In this post, I will refer to one such raw representation of audio, the time-frequency images known as spectrograms.
The Value of Spectrograms
Previously, as a researcher in a phonetics laboratory, I was frequently exposed to spectrograms during my academic training. Spectrograms are time-frequency representations which are produced by applying Fourier analysis on short overlapping windows of audio. The analysis decomposes the audio and shows the relative energy of low-frequency (i.e. base sounds) compared to the high-frequency (i.e. treble sounds).
One exercise which we previously engaged in was “spectrogram reading.” Spectrograms provide a useful view of the speech production involved in a piece of audio. Phoneticians can easily tell the difference between voiced speech (i.e. vowels or voiced consonants) and unvoiced speech (i.e. unvoiced consonants, like “sh” and “f”) by the presence or absence of voice harmonics which appear as parallel horizontal lines in the spectrogram. Speech scientists can easily see more nuanced differences in speech, like telling certain vowels apart (e.g., “ee” vs “ah”) by the patterns of thick dark lines which show the vocal tract resonance patterns known as “formants”. They can also discriminate different unvoiced consonants (e.g., “sh” vs “f”) based on the distribution of noise which is due to the differences in aspiration made during speech production. Automatic speech recognition systems take advantage of the speech production evidence present in spectrograms and modern approaches take this raw input and can produce accurate estimates of what was said from it.
Visualizing Voice Quality
But it is not just “what” is said that is evident in spectrograms. Speech timing, voice quality and tone-of-voice (collectively known as “prosody”) can also be interpreted from these images. Some of the recent research from the speech synthesis group at Amazon Alexa took advantage of the spectrogram differences of neutral vs whispered speech, to enable Alexa to optionally take on a whispered voice quality.
Our own research at Cogito has looked at other dimensions of voice quality variation in the context of spectrograms and the relevance of this to emotion. Although emotion is an internal cognitive state which is not directly observable, the presence of strong forms of emotion often has a significant impact on our behavioral patterns. During call center conversations, voice is usually the only medium through which the customer can communicate and as a result, particular emotional states can have a big impact on the person’s speech production.
If you take a look at the figure below, you can see a spectrogram representation of a short snippet of speech audio where the speaker was extremely exercised and upset about the issue he was speaking about. This heightened emotional state quite clearly affected his speech production as you can observe the harmonics (horizontal parallel lines) dynamically moving up and down, reflecting rapidly changing intonation patterns. Additionally, the darkness of the harmonics, particularly in the higher frequencies, points to tenser overall voice quality.
Figure 1: Spectrogram of audio containing high emotional activation speech
In contrast, the figure below that shows a spectrogram for a softer, calmer voice, indicated by a noisier image with far less intensity, particularly in the higher frequencies. This visual comparison highlights the differences in speech production caused by different emotional states.
At Cogito, we use deep neural networks which are well suited to identify these differences and can be extremely effective at using this to classify and discriminate different classes and dimensions of emotion. Having this deep understanding of the impact of emotion on vocal patterns helps Cogito understand the “behavioral dance” between two people during a conversation.