Slide background

It's not what you say. It's how you say it.

Better conversations lead to more satisfied, engaged customers and increased revenue.

WATCH OUR VIDEO

INTRODUCING COGITO DIALOG

Cogito Dialog helps people interact better on the phone by giving them a real-time visualization of how they and the customer sound as they are speaking. This feedback promotes active listening and improved mirroring and motivational skills, leading to more caring and compassionate interactions. Dialog can monitor large populations for specific behavior patterns such as distress or engagement and inform managers as those patterns are recognized.

HOW DIALOG CAN HELP YOUR ENTERPRISE

  • Deliver Real-Time Objective Feedback

    Empower agents to be more responsive

  • INCREASE AGENT PRODUCTIVITY

    Spot opportunities and trends

  • IMPROVE CUSTOMER SATISFACTION

    Satisfied customers lead to increased revenue

  • IMPROVE CUSTOMER CONVERSION RATES

    Recognize buying signals in real-time

REAL-TIME IN-CALL FEEDBACK FOR AGENTS

  • LISTEN BETTER

    Promote active listening

  • EXUDE CONFIDENCE AND PROFESSIONALISM

    Pace speech more evenly

  • SOUND WARMER AND MORE ENTHUSIASTIC

    Improve mirroring and motivational skills

  • BE MORE PERCEPTIVE AND PERSUASIVE

    Increase customer engagement

MANAGEMENT TOOLS FOR SUPERVISORS

  • DELIVER TARGETED COACHING & TRAINING

    Monitor the real-time performance of large agent teams

  • IDENTIFY HIGH VALUE OPPORTUNITIES

    Rank customers by levels of engagement and distress

  • SEE THE BIGGER PICTURE

    Monitor engagement change across your organization

A POWERFUL NEW DATA SOURCE FOR ANALYSTS

  • TURN CUSTOMER INTERACTIONS INTO DATA

    Transform raw audio into useful metrics

  • PREDICT BEHAVIOR RELIABLY

    Use scientifically-valid psychological models

  • GENERATE INSIGHTS EASILY

    Export datasets or access programmatically

THE RESULTS

JUST ASK OUR CLIENTS

Disability Operations Director

It’s like an extra set of eyes and ears to manage business.

Disability Operations DirectorFortune 100 Healthcare Corporation
Director of Innovation

“We have no control over whether a member is engaged when they come to us. What control we do have is recognizing how engaged they are and making a difference for the better.”

Director of InnovationFortune 100 Insurer
Behavioral Health Team Lead

“I love that this is cutting edge and being able to say that we have a technological advantage over others. I like the bragging rights.”

Behavioral Health Team LeadFortune 100 Insurer
Head of Predictive Analytics

“It is real-time engagement, quantified.”

Head of Predictive AnalyticsFortune 100 Insurer

Do you think that Cogito Dialog can help your enterprise? See for yourself.