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It's not what you say. It's how you say it.

Better conversations lead to more satisfied, engaged customers and increased revenue.

WATCH OUR VIDEO

INTRODUCING COGITO DIALOG

Cogito Dialog lets you take control of how you sound on the phone, enabling a conversation experience that is more professional, caring or engaging. Our compact visual feedback helps you get tone and pacing right, while supporting better listening and improved real-time awareness of your counterpart’s interest or distress. Cogito Dialog’s supervisor tools include predictive reporting and coaching capabilities that can enhance the productivity of phone-based teams of all sizes.

HOW DIALOG CAN HELP YOUR ENTERPRISE

  • Deliver Real-Time Objective Feedback

    Empower agents to be more responsive

  • INCREASE AGENT PRODUCTIVITY

    Spot opportunities and trends

  • IMPROVE CUSTOMER SATISFACTION

    Satisfied customers lead to increased revenue

  • IMPROVE CUSTOMER CONVERSION RATES

    Recognize buying signals in real-time

REAL-TIME IN-CALL FEEDBACK FOR AGENTS

  • LISTEN BETTER

    Promote active listening

  • EXUDE WARMTH AND ENTHUSIASM

    Improve pacing, mirroring and motivational skills

  • BE MORE PERCEPTIVE AND PERSUASIVE

    Increase customer engagement

MANAGEMENT TOOLS FOR SUPERVISORS

  • DELIVER TARGETED COACHING & TRAINING

    Monitor the real-time performance of large agent teams

  • IDENTIFY HIGH VALUE OPPORTUNITIES

    Rank customers by levels of engagement and distress

  • SEE THE BIGGER PICTURE

    Monitor engagement change across your organization

A POWERFUL NEW DATA SOURCE FOR ANALYSTS

  • TURN CUSTOMER INTERACTIONS INTO DATA

    Transform raw audio into useful metrics

  • PREDICT BEHAVIOR RELIABLY

    Use scientifically-valid psychological models

  • GENERATE INSIGHTS EASILY

    Export datasets or access programmatically

THE RESULTS

JUST ASK OUR CLIENTS

Disability Operations Director

It’s like an extra set of eyes and ears to manage business.

Disability Operations DirectorFortune 100 Healthcare Corporation
Director of Innovation

“We have no control over whether a member is engaged when they come to us. What control we do have is recognizing how engaged they are and making a difference for the better.”

Director of InnovationFortune 100 Insurer
Behavioral Health Team Lead

“I love that this is cutting edge and being able to say that we have a technological advantage over others. I like the bragging rights.”

Behavioral Health Team LeadFortune 100 Insurer
Head of Predictive Analytics

“It is real-time engagement, quantified.”

Head of Predictive AnalyticsFortune 100 Insurer

Do you think that Cogito Dialog can help your enterprise? See for yourself.