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READY. SET. ENGAGE.

Cogito® is software that empowers phone professionals to deliver a more engaging and caring customer experience

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Enabling people to have more productive conversations through behavioral science & technology

Whether improving sales performance, enhancing customer service or improving the quality of care, Cogito® is the world’s first solution that analyzes the human voice and visually guides phone professionals in real-time.

  • Analyze the human voice

    Big data analytics applied through proprietary algorithms empower streaming analysis of voice signals

  • Visually guide phone professionals in real-time

    A user-friendly experience that guides the representative to dynamically adjust their style to align with the customer’s preference

  • Inform Supervisors

    Cogito Engagement Scores® provide management with a clear objective measure of agent performance and interaction success

  • Predict outcomes

    Insights extracted from each interaction inform what each customer and representative is likely to do next

  • Get results fast

    Cloud based, intuitive to use and seamless integration with existing CRM and telephony systems accelerates time to value

THE RESULTS

OUR CLIENTS & PARTNERS

IN OUR CLIENTS’ WORDS

Disability Operations Director

It’s like an extra set of eyes and ears to manage business.

Disability Operations DirectorFortune 100 Healthcare Corporation
Director of Innovation

“We have no control over whether a member is engaged when they come to us. What control we do have is recognizing how engaged they are and making a difference for the better.”

Director of InnovationFortune 100 Insurer
Behavioral Health Team Lead

“I love that this is cutting edge and being able to say that we have a technological advantage over others. I like the bragging rights.”

Behavioral Health Team LeadFortune 100 Insurer
Head of Predictive Analytics

“It is real-time engagement, quantified.”

Head of Predictive AnalyticsFortune 100 Insurer

Do you think that Cogito Dialog® can help your enterprise? See for yourself.