Augmented Intelligence in the Contact Center

Phone professionals are the front line of your brand. It’s a tough job. They spend all day, all week, all month and all year responding to an unceasing torrent of emotional callers with sticky problems. It’s hard for them to stay sharp, empathetic, and effective.

 

Fortunately, artificial intelligence can be deployed to raise performance. AI can read honest signals conveyed by voices within conversation to suggest behavioral changes to keep the interaction successful and productive.

Select number of agents*