Drive better phone interactions with Artificial Intelligence
Cogito performs in-call voice analysis and delivers real-time guidance to agents and unprecedented insight to managers.
Harness the power of voice
Cogito analyzes phone conversations and provides real-time guidance to help employees better engage and connect with customers.
In-call speaking guidance
Intuitive alerts create instant awareness of speaking behaviors and customer perception. Agents are guided to speak with more empathy, confidence, professionalism and efficiency, while early signs of customer frustration and intent to purchase help improve service and close deals.
Live call monitoring
Real-time dashboards enable supervisors to monitor and proactively intervene in live calls. Supervisors are automatically alerted to calls in which a customer is having a poor experience.
Quality and experience insights
Cogito’s analytics provide objective insight into agent speaking behavior and customer experience on every call. Live customer experience scores help identify actionable best practices and trends.
Customer Service Empathy Assessment
Interested in benchmarking your customer service empathy output vs your peers?
Cogito is offering a complimentary analysis for contact centers with 500 or more agents.
Cogito’s algorithms analyze behavioral patterns to iteratively discover and take action on hidden insights. Predictions are generated to help organizations continuously increase customer engagement and enhance employee performance.
Built for enterprise
Easy to learn and simple to use. Instantly access call recordings and insights anytime.
EASY TO INTEGRATE
Cloud-based, easy to deploy and rapidly connect with Telephony, CRM and Business Intelligence.
Meeting and exceeding the security and compliance needs of today’s largest enterprises.
BETTER WITH TIME
Cogito learns more as you do more – helping your organization perfect communication.