Deepen Relationships & Execute Flawless Workflows in Every Interaction

AI technology is not just transforming but significantly heightening the intricacies of customer-agent dynamics. With an influx of sophisticated GenAI solutions, contact center operations leaders face mounting pressure to integrate AI into their ecosystems. This evolving landscape demands a strategic balance of technology and human touch to meet the complex needs of modern customer service.

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Increase Call Efficiency

Real-time in call guidance helps agents listen better and speak more confidently and concisely, connecting with customers through empathy.

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Boost Satisfaction

Live alerts assist agents in building rapport by tailoring their speaking style to the needs of each customer.

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Accelerate Agent Onboarding

Reduce the time to proficiency and ensure a superior training experience.  Let's empower your agents to drive excellence in customer service at lightning speed.

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Improve Continuously

Predictive models from Emotion AI, Conversation AI, and now Generative AI highlight the patterns that lead to higher performance.

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Deliver a Superior, Augmented Customer Service Call Center

28%

Increase in
Customer Satisfaction

15%

Decrease in Average Handle Time

10%

Reduction in
Customer Callbacks

90%

Increase in
Customer Feedback

Elevating Customer Experience with Real-Time Emotional Intelligence

Read this case study to learn how Cogito helped one Fortune 100 health insurer reduce handle times, improve customer satisfaction, and elevate service delivery through real-time emotional intelligence.

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Cogito Can Help your Business