Cogito | Blog

Intelligence Augmentation: The Best Application for AI

Artificial Intelligence, Behavioral Science, Call Center Intelligence, Customer Experience, Emotional Intelligence, Industry News

In this series, John Kane, Distinguished Scientist, Machine Learning at Cogito, explores the difference between artificial intelligence and augmented intelligence and the...

Cogito Welcomes New Technical Advisor to Help Advance Emotion AI

Behavioral Science, Company News, Emotional Intelligence

Professor Carlos Busso, a renowned expert in the fields of emotion recognition, machine learning and affective computing, has agreed to work with...

Implementing Organizational Empathy – The Empathy Series (Part 3)

Behavioral Science, Call Center Intelligence, Customer Experience, Emotional Intelligence, Industry News

This is part three of a three-part series. To catch up, read parts one and two, here: Why Your Brand Needs Empathyand How to...

The Deployment and Demystification of AI

Artificial Intelligence, Behavioral Science, Call Center Intelligence, Customer Experience, Emotional Intelligence

In 2019, society will push the providers of AI solutions to be more transparent about the intentions of their technology and how...

How to Build Trust Through Empathy – The Empathy Series (Part 2)

Behavioral Science, Call Center Intelligence, Customer Experience, Emotional Intelligence

This is part two of a three-part series. To catch up, read part one, here: Why Your Brand Needs Empathy. According to researchers from...

Can AI Counter the Effects of Low Expectations for Phone Professionals?

Artificial Intelligence, Behavioral Science, Emotional Intelligence

We've all interacted with customer service contact centers for something - for example, changing a mobile phone carrier or discussing an overcharge...