The global pandemic and social unrest have reshaped our lives, business and the future of everything. And it is during this time...
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With many employees working remotely for the foreseeable future, workplace dynamics have drastically shifted. And, the reality is, even as some states...
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COVID-19 has changed so many parts of our daily lives, but perhaps one of the most prominent shifts we have seen is...
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From autonomous cars to virtual coaches and combatting the impact of COVID-19, artificial intelligence (AI) is rewriting the way we live, work,...
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Like numerous frontline workers around the world, call center agents are working overtime to serve customers during the COVID-19 crisis. Call volumes...
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While every day at Cogito might be different, there is one thing that hasn’t faded in my two years with this creative,...
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Right now is truly the hay day for speech technology! Major technological challenges like being able to accurately recognize text from speech...
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Cogito researchers analyze millions of calls to better understand how humans communicate in the workplace. Here at Cogito, we are leaders in the...
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In Part 1 and Part 2 of this series, Dr. Skyler Place, Chief Behavioral Science Officer at Cogito, explored the dangers of prolonged...
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Happy New Year! With another year of incredible company growth and momentum finished, I’d like to reflect on key milestones that made...
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