Guiding the Frontlines of Customer Experience During COVID-19
Like numerous frontline workers around the world, call center agents are working overtime to serve customers during the COVID-19 crisis. Call volumes...
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Coaching in the Call Center: Going Beyond A Checklist
While every day at Cogito might be different, there is one thing that hasn’t faded in my two years with this creative,...
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The Look of Voice
Right now is truly the hay day for speech technology! Major technological challenges like being able to accurately recognize text from speech...
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Researchers Identify Nine Types of Human Interruptions in Conversations
Cogito researchers analyze millions of calls to better understand how humans communicate in the workplace. Here at Cogito, we are leaders in the...
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How Unmanaged Overload and Fatigue Reach The Peak of Burnout
In Part 1 and Part 2 of this series, Dr. Skyler Place, Chief Behavioral Science Officer at Cogito, explored the dangers of prolonged...
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Here We Grow Again: Roaring Into The ’20s With Strong Momentum
Happy New Year! With another year of incredible company growth and momentum finished, I’d like to reflect on key milestones that made...
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The Cost of Compassion: When Emotional Stress Manifests Into Compassion Fatigue
In part one of this series, Dr. Skyler Place, Chief Behavioral Science Officer at Cogito, looks at the impact of cognitive overload...
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When Too Much Becomes Too Much: The Impact of Cognitive Overload at Work
We’re facing an epidemic in the workplace. With work weeks reaching an average of 47 hours and employee stress levels up nearly...
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The Occupational Phenomenon Everyone is Talking About: Workplace Burnout
It should come as no surprise that work can be draining – tasks to prioritize, daily challenges, unforeseen roadblocks to solve – after all, we...
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Passion. People. Potential. Why I Joined Cogito
In an age of all-time low unemployment, greater emphasis on work-life balance, and wildly expanding tech opportunities, it has never been a...
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