Office Optional Series: Kristen Bishop
Cogito recently announced our plans for a workplace that is truly Office Optional; one where Cogicians are empowered to make choices about...
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The Anywhere Office: Introducing Cogito’s Office Optional Policy
When COVID-19 hit, like many companies, Cogito sent folks home quickly, assuming the quarantine would last for a few weeks, maybe two...
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Cogito Receives Industry Recognition for Advancements in AI Coaching Technology for Enhanced Customer Service
The global pandemic and social unrest have reshaped our lives, business and the future of everything. And it is during this time...
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Supervising from Afar: Managing Frontline Employees Remotely
With many employees working remotely for the foreseeable future, workplace dynamics have drastically shifted. And, the reality is, even as some states...
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The Future of Human Interactions and the Role of Technology
COVID-19 has changed so many parts of our daily lives, but perhaps one of the most prominent shifts we have seen is...
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AI Is Not Coming For Your Job, But It Will Change It
From autonomous cars to virtual coaches and combatting the impact of COVID-19, artificial intelligence (AI) is rewriting the way we live, work,...
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Guiding the Frontlines of Customer Experience During COVID-19
Like numerous frontline workers around the world, call center agents are working overtime to serve customers during the COVID-19 crisis. Call volumes...
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Coaching in the Call Center: Going Beyond A Checklist
While every day at Cogito might be different, there is one thing that hasn’t faded in my two years with this creative,...
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The Look of Voice
Right now is truly the hay day for speech technology! Major technological challenges like being able to accurately recognize text from speech...
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Researchers Identify Nine Types of Human Interruptions in Conversations
Cogito researchers analyze millions of calls to better understand how humans communicate in the workplace. Here at Cogito, we are leaders in the...
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