Beyond Executive Buy-In, Collaboration & Immersion: The Keys to Implementation Success
Working in Client Services has been the cornerstone of my career for over 15 years. For a long time, I focused my...
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Interspeech 2019 – Machine Learning-enabled Creativity and Innovation In Speech Tech
One thing that was evident at the 2019 Interspeech conference, held in Graz, Austria, is that the speech technology scene continues to...
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Would You recommend NPS To a Friend?
There isn’t a more ubiquitous metric in corporate America than NPS (or Net Promoter Score) and the fixation on it is getting...
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Interspeech 2019: A Simple Technique for Fairer Speech Emotion Recognition
Next week marks the beginning of the 2019 Interspeech Conference in Graz, Austria — Cogito researchers will present a paper which looks...
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AI Can Help You Be A Better Boss
We’ve long been believers that AI has the ability to help us be better, especially in the workplace. In fact, it’s this...
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Intelligence Augmentation: Machine Learning For The Real World
In part two of this series, John Kane discussed the benefits of IA (aka Intelligence Augmentation or Augmented Intelligence) technology, including how...
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Breaking the Sound Barrier of Customer Experience
After taking a few weeks to reflect on Harley Manning’s keynote at Forrester’s CX NYC 2019 Summit the messaging resonates more than...
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Ten States, Six Weeks: What I Learned by Going Cross-Country for Front Line Leaders
If someone asked me to think back to what I had first envisioned in January 2019 when, along with the rest of...
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Leaving the Uncanny Valley: Embracing the AI Coach
When it comes to high pressure situations, I excel. Or at least that is what I thought until one recent experience humbled...
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Why I Chose to Intern at Cogito
This past Spring, I accepted an exciting offer with a leading tech company in Boston: a marketing internship here at Cogito. It’s...
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