Cogito | Blog

The Spinout is Off and Running – Congratulations to the CompanionMx team!

Behavioral Science, Company News, Mental Health

As you may have seen, CompanionMx announced today it has officially spun out from Cogito, with the launch of the Companion mobile...

The “Who” of Augmented Intelligence

Artificial Intelligence, Behavioral Science, Call Center Intelligence, Customer Experience, Emotional Intelligence

This goes beyond just callers and agents. In my previous posts, I highlighted the ...

Technology Doesn’t Care – It’s Time to Humanize

Behavioral Science, Call Center Intelligence, Customer Experience, Emotional Intelligence, Industry News

Your technology doesn’t care about you. While this might sound harsh, it needs to be said. Don’t let the cute emojis and...

Why Your Brand Needs Empathy
(Part 1)

Behavioral Science, Call Center Intelligence, Customer Experience, Emotional Intelligence

Establishing and maintaining customer trust and loyalty is critical to a brand’s success. According to PwC, 73 percent of people point to...

Laugh and the World Laughs with You

Artificial Intelligence, Behavioral Science, Call Center Intelligence, Customer Experience, Emotional Intelligence

Most of us associate laughter with amusement, humor, and joy – and, unsurprisingly, we wouldn’t be wrong. However, did you know...

The “How” of Augmented Intelligence

Artificial Intelligence, Behavioral Science, Call Center Intelligence, Customer Experience, Emotional Intelligence

Overcoming latency makes real-time REAL. Cogito uses artificial intelligence to augment human intelligence; specifically, emotional intelligence. That’s right—we use technology to help humans...

The “What” of Augmented Intelligence

Artificial Intelligence, Behavioral Science, Call Center Intelligence, Customer Experience, Emotional Intelligence

Behavioral science meets machine learning. As trauma nurses will tell you, continued exposure to strong emotions depletes our ability to connect with other...