Cogito Welcomes New Technical Advisor to Help Advance Emotion AI
Professor Carlos Busso, a renowned expert in the fields of emotion recognition, machine learning and affective computing, has agreed to work with...
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Implementing Organizational Empathy – The Empathy Series (Part 3)
This is part three of a three-part series. To catch up, read parts one and two, here: Why Your Brand Needs Empathyand How to...
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The Deployment and Demystification of AI
In 2019, society will push the providers of AI solutions to be more transparent about the intentions of their technology and how...
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How to Build Trust Through Empathy – The Empathy Series (Part 2)
This is part two of a three-part series. To catch up, read part one, here: Why Your Brand Needs Empathy. According to researchers from...
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Can AI Counter the Effects of Low Expectations for Phone Professionals?
We've all interacted with customer service contact centers for something - for example, changing a mobile phone carrier or discussing an overcharge...
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Reflecting on 2018 – and a Preview of What’s to Come in 2019
Another year is coming to a close and, here at Cogito, we’re reflecting on the milestones that made 2018 such a momentous...
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The Spinout is Off and Running – Congratulations to the CompanionMx team!
As you may have seen, CompanionMx announced today it has officially spun out from Cogito, with the launch of the Companion mobile...
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The “Who” of Augmented Intelligence
This goes beyond just callers and agents. In my previous posts, I highlighted the ...
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Technology Doesn’t Care – It’s Time to Humanize
Your technology doesn’t care about you. While this might sound harsh, it needs to be said. Don’t let the cute emojis and...
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Why Your Brand Needs Empathy – The Empathy Series (Part 1)
Establishing and maintaining customer trust and loyalty is critical to a brand’s success. According to PwC, 73 percent of people point to...
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