Donna Peeples On Customer Experience Part 2

In part 2 of this 4 part series, learn from customer experience expert, Donna Peeples, about how Cogito helps call center agents measure and improve empathy real-time within the call by augmenting the agent’s emotional intelligence. Improved empathy within the call ensures better agent performance, higher job satisfaction, and better relationships with customers.

Interested in learning more about Cogito?

Request a Demo

Stay updated with Cogito’s monthly newsletter.