In this virtual session, hear from Mark Morse, Vice President of Pharmacy Service Operations at Humana on how his organization leverages AI to Enhance Member Experience. Mark shares his view on the important role that customer experience plays at Humana Pharmacy and how they leverage AI to enhance both the employee and member experience. Learn how Humana Pharmacy works with Cogito to augment their human call center agents with real-time emotional intelligence.
This virtual session will include:
- How technology can support employees and the customer experience
- The role EX plays to ensure customers have a great experiences
- How Humana Pharmacy augments their human call center agents with Cogito’s real-time emotional intelligence