The demands on modern day call center agents are making it increasingly difficult to build emotional connections with customers. Fortunately, advances in AI are now able to augment the human ability to be emotionally intelligent in conversation and consistently build customer connections. In this webinar, Forrester Principal Analyst Ian Jacobs and Cogito’s Dave D’Aprile, will discuss how leading organizations are effectively leveraging AI to scale enhanced emotional intelligence across their front-line operations.
This webinar will explore: