In this webinar, Cogito’s Chief Behavioral Science Officer, Dr. Skyler Place and Head of Product Marketing, Dave D’Aprile, discuss how leading organizations are overcoming these challenges and empowering their remote supervisors to “virtually” walk the floor. The latest advancements in call center AI are allowing remote supervisors to maintain agent connections and augment their ability to deliver precision coaching that drives better customer engagement.
This Webinar Explores:
- The role of the call center supervisor and unique challenges posed by the new remote working conditions
- What it means to “virtually” walk the floor
- How AI is augmenting supervisors to maintain agent connections and deliver precision coaching
- Real-world case studies on leading organizations who are driving CX improvements with remote supervisors