Sales, service, and claims organizations who emphasize empathy in their customer interactions are experiencing more engaged employees, happier customers, and better outcomes for their businesses. In this webinar we’ll explore how the latest advancements in AI are augmenting the human ability to identify and act on empathy when it’s needed most; helping the world’s most customer focused organizations deliver an enhanced customer experience.
The webinar will explore:
- The role and importance of empathy in customer engagement
- Augmenting human employees with AI to recognize and act on empathy
- Case studies from Fortune 100 companies leveraging empathy to enhance engagement
- The business outcomes achieved through better, more empathetic engagement