Emotional Intelligence and Experience: Cogito’s Game Changer for Success

Learn more about how Cogito improves customer experience and agent performance.

Case Studies, e-books, infographics, product brochures & reports

Take in Cogito’s product, technology, and industry knowledge in these must-read downloads.

ON-DEMAND WEBINAR

Humanizing CX

ON-DEMAND WEBINAR

3 Ways to Improve Your Customer Conversations

E-BOOK

Applying Emotional Intelligence In The Call Center

ON-DEMAND WEBINAR

Leveraging Emotional Intelligence To Enhance Customer Service

E-BOOK

The Cogito Guide to Emotional Intelligence

ON-DEMAND WEBINAR

Leveraging AI & Machine Learning for Better Customer Interactions

E-BOOK

The CX Playbook

Elevating customer experience with real-time emotional intelligence

Improving care management with real-time emotional intelligence

Improving care management in short term disability

PRODUCT BROCHURE

Improve Employee Productivity and Customer Loyalty with Cogito

PRODUCT BROCHURE

The Cogito Experience Score

PRODUCT BROCHURE

Cogito Product Brochure

Artificial Intelligence Is Shaping The Future Of Customer Experience

The Agent Perspective: The Emotional Experience Index

6 Tips For Boosting Employee Engagement

The Science of Employee Engagement

The Service Professional

The Science Behind Service

Awaken the Force in Your Call Center

Phone-side Manner in the Contact Center

Video Resources

Covering everything from events, product overviews, company details, & employee profiles, our videos are the perfect resources to get to know Cogito better.

PRODUCT OVERVIEW

Cogito Streaming Conversational Guidance

PRODUCT OVERVIEW

Cogito & Salesforce: A More Intelligent Customer Experience

PRESENTATION

Guidewire 2017 Presentation

PRESENTATION

STEX 2017 Presentation

INTERVIEW

Donna Peeples On Customer Experience Part 1

INTERVIEW

Donna Peeples On Customer Experience Part 2

INTERVIEW

Donna Peeples On Customer Experience Part 3

INTERVIEW

Donna Peeples On Customer Experience Part 4

CUSTOMER SUCCESS

HUMANA 2018 CXPA CX Innovation Award Video

COGITO LEADERSHIP SERIES

John Kane | VP of Signal Processing and Machine Learning

See what Cogito can do for your business.

Cogito’s software analyzes voice signals within phone conversations and delivers instant guidance to agents – helping them adjust their speaking style and forge deeper emotional connections with every customer.