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Delivering Consistently Amazing Customer Experience with Shep Hyken
On-Demand Webinar
State of Empathy in the Call Center
Featured / Research / Whitepaper
Attention-Based Sequence Classification for Affect Detection
Research / Whitepaper
Gender De-Biasing in Speech Emotion Recognition
Research / Whitepaper
Conversations With Cogito Video Series
Featured / Video
Cogito Dialog Datasheet
Product Brochure
AI-Enhanced Soft Skills: The Secret to Superior Customer Engagement
Featured / On-Demand Webinar
Improving Care Management with Real-Time Emotional Intelligence
Featured / E-Book
Driving Superior Customer Experience in Insurance with AI
On-Demand WebinarAugmented Intelligence In the Call Center
Featured / E-Book
The ROI of Empathy in Customer Engagement
Featured / On-Demand Webinar
Phone-Side Manner in the Contact Center
On-Demand Webinar
Phone-side Manner in the Contact Center
Featured / Infographic
Humanizing CX
On-Demand Webinar
3 Ways to Improve Your Customer Conversations
On-Demand Webinar
Leveraging Emotional Intelligence To Enhance Customer Service
On-Demand Webinar
Leveraging AI & Machine Learning for Better Customer Interactions
On-Demand Webinar
The CX Playbook
E-Book
Customer Experience Case Study
Case Study
Short Term Disability Case Study
Case Study
Improve Employee Productivity and Customer Loyalty with Cogito
Product Brochure
The Cogito Experience Score
Product Brochure
Cogito Product Brochure
Product Brochure
6 Tips For Boosting Employee Engagement
Infographic
The Science of Employee Engagement
Infographic
The Service Professional
Infographic
The Science Behind Service
Infographic
Awaken the Force in Your Call Center
Infographic
See what Cogito can do for your business.
Cogito’s software analyzes voice signals within phone conversations and delivers instant guidance to agents – helping them adjust their speaking style and forge deeper emotional connections with every customer.