Resources
Complimentary Analysis for Contact Centers Empathy as a strategy drives operational efficiency, enhances customer satisfaction and improves employee productivity. In fact, the average three year revenue impact of a moderate…
Read MoreScaling Empathy Through A Next Gen Center of Excellence
Scaling Empathy Through A Next Gen Center of Excellence In this webinar, Cogito’s Sr. Director, Strategic Services, Naomi…
Achieving Customer Service Excellence With Remote Agents
Achieving Customer Service Excellence With Remote Agents In this webinar, Forrester VP & Principal Analyst, Kate Leggett and…
Improving Employee Experience in the Call Center
In order to achieve high CX performance, organizations must ensure they have a solid EX foundation. In this…
Reducing Bias In Customer Engagement
In this webinar, Cogito’s Sr. Director of Strategic Services & Enablement, Naomi Nuta and Head of Product Marketing,…
The Inner Circle Guide To First-Contact Resolution
The Inner Circle Guides are a series of analyst reports investigating key customer contact solutions. First-contact resolution is…
The Resilient Call Center: 3 Business Continuity Strategies To Implement Now
In an ever-changing work environment that is affected by various factors, it is important to understand how to…
The ROI Of Empathy
While being ’empathetic’ doesn’t necessarily seem like it would be a strong driving force for increasing ROI, surveys…
Cogito’s CEO Joshua Feast At STEX Conference
Hear from Cogito CEO Joshua Feast on how Cogito not only helps business outcomes, but also improves employee…
CEO Joshua Feast Presents At Guidewire’s Conference
Hear how our Emotional Intelligence software is revolutionizing the way call center agents communicate with their customers. In…
Cogito & Salesforce: A More Intelligent Customer Experience
Cogito’s real-time emotional intelligence software will change the way your agents interact with your customers. Our Artificial Intelligence…