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The Inner Circle Guide to First-Contact Resolution
Whitepaper / Research
The ROI of Empathy
Featured / E-Book
How Humana Pharmacy Leverages AI to Enhance Member Experience
Featured / On-Demand Webinar
Driving Enhanced CX in the Rise of Remote Work
Featured / On-Demand Webinar
Cogito Post-Call Transcription Datasheet
Product Brochure
The Remote Supervisor: Call Center Coaching in the New Normal
Featured / On-Demand Webinar
Helping Customers in Uncertain Times
Featured / On-Demand Webinar
Adapting to Change: A Guide for Front Line Leaders
On-Demand Webinar
How Customer Engagement Strategies are Changing in the New Normal
Featured / On-Demand Webinar
More Than Human: Making Customer Service Better By Augmenting People
On-Demand Webinar
Preventing Agent Burnout in the Call Center
On-Demand Webinar
Empathy: Paving The Road To Customer Loyalty
Featured / Infographic
State of Empathy in the Call Center Webinar
On-Demand Webinar
Delivering Consistently Amazing Customer Experience with Shep Hyken
On-Demand Webinar
Attention-Based Sequence Classification for Affect Detection
Whitepaper / Research
Gender De-Biasing in Speech Emotion Recognition
Whitepaper / Research
Cogito Dialog Datasheet
Product Brochure
AI-Enhanced Soft Skills for Call Center Agents
On-Demand Webinar
State of Empathy in the Call Center
Featured / Whitepaper / Research
Driving Superior Customer Experience in Insurance with AI
On-Demand Webinar
The ROI of Empathy in Customer Engagement
On-Demand Webinar
Phone-Side Manner in the Contact Center
On-Demand Webinar
Phone-side Manner in the Contact Center
Featured / Infographic
Humanizing CX
On-Demand Webinar
3 Ways to Improve Your Customer Conversations
On-Demand Webinar
Leveraging Emotional Intelligence To Enhance Customer Service
On-Demand Webinar
Leveraging AI & Machine Learning for Better Customer Interactions
On-Demand Webinar
The CX Playbook
E-Book
Customer Experience Case Study
Case Study
Short Term Disability Case Study
Case Study
Improve Employee Productivity and Customer Loyalty with Cogito
Product Brochure
The Cogito Experience Score
Product Brochure
Cogito Product Brochure
Product Brochure
6 Tips For Boosting Employee Engagement
Infographic
The Science of Employee Engagement
Infographic
The Service Professional
Infographic
The Science Behind Service
Infographic
Awaken the Force in Your Call Center
Infographic
See what Cogito can do for your business.
Cogito’s software analyzes voice signals within phone conversations and delivers instant guidance to agents – helping them adjust their speaking style and forge deeper emotional connections with every customer.